Customer Relationship Management Manager

Overview
The official title of this role is Manager, Salesforce. This is a hybrid position based in Great River, NY (Suffolk County).

HR Business Partner | Talent Acquisition | Employee Wellness | Employee Relations | Employee Engagement. Official title: Manager, Salesforce.

Compensation
Base pay range : $131,750.00/yr - $155,000.00/yr

This range is provided by University Support Services, an affiliate of St. George's University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.

Responsibilities

Plans, organizes, and manages operations and activities relating to the functionality of the overall Salesforce platform.

Balance individual workload and work of the team to establish timelines and deliver on time.

Lead a team of technical resources and provide strategic thought leadership to application development; approve scope of work, time and cost estimates, resource allocation, and identifying critical path activities and dependencies.

Meet with the business stakeholders and elicit functional requirements and create technical design.

Proactively identify, communicate, and manage potential issues or risks with the system landscape and act as an escalation point for the technical team in addressing critical production support issues.

Serve as the primary system administrator and manage the SF application, respond to the needs of the user and organization.

Design and build high-performance, reusable, and reliable solutions adhering to Salesforce best practices.

Troubleshoot, test, and debug solutions.

Complete regular internal system audits and prepare for upgrades.

Manage tasks with professional status reporting, escalation, and process adherence.

Effectively act as a liaison between our users, vendors, and the application development teams.

Assist business stakeholders in training new users on new and/or updated features.

Directly manage the development of integrations while adhering to best practices.

Manage development, security, and implementation of Salesforce data feeds and other integrations.

Assess scope and completion of new and/or modified Salesforce configurations.

Make recommendations and help develop business requirements for any enhancements that support system performance, operational efficiencies, and/or improved user experience.

Perform other duties as assigned.

Experience managing and/or delivering technical solutions across the Salesforce technology stack.

Proficiency with Agile/Scrum methodologies and project management tools (e.g., Jira, Asana, or similar).

Strong analytical skills and ability to think outside the box.

Detail-oriented, self-directed, with problem solving ability.

Basic understanding of database concepts (indexes, queries, backups, disaster recovery)

Familiarity with SOQL scripting

Ability to work in a fast-paced environment.

Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.

Excellent oral and written communication skills.

Ability to translate complex technical concepts into clear, simple terms while effectively converting business needs into actionable technical requirements.

Demonstrated ability to lead initiatives in both technical and non‑technical settings while effectively collaborating with individuals at all levels of the organization.

Experience acting as the liaison between business and IT staff.

Experience supervising or playing a role within the systems development lifecycle.

Desire to work as part of a team.

Demonstrated ability to meet deadlines, while managing laterally and upward.

Ability to work on multiple projects simultaneously and adjust priorities based on institutional need.

Desire for continual professional growth and self-motivation to achieve goals.

Excellent project management skills.

Personal drive to continually grow and enhance skills, knowledge, and scope of responsibilities.

Displays a high degree of initiative and effective organization and time management skills.

Strong mental acuity.

Qualifications

4+ years’ experience of delivering enterprise information technology solutions.

4+ years of hands-on Salesforce experience (administration, development, or consulting)

Work Environment / Physical Demands

This job is performed at a workstation in a positive, creative and collaborative environment that may sometimes become quite noisy.

The ability to maintain good concentration while dealing with interruptions.

Mobility within the office including movement from floor to floor.

Hours and Travel

A typical work week is Monday through Friday 9am to 5pm.

Flexible hours required to implement strategy, enterprise initiatives and execute deliverables.

May require some international travel.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Hospitals and Health Care, Health and Human Services, and Higher Education

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