TØMRERMESTER TRULS STOKKER
Sales Manager (Funeral) - NORTHWEST TEXAS area
TØMRERMESTER TRULS STOKKER, Lubbock, Texas, us, 79430
Sales Manager (Funeral) - NORTHWEST TEXAS Area
Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you!
We seek a highly-qualified, motivated Funeral Home and Cemetery Sales Manager in the NORTHWEST TEXAS (Lubbock/Amarillo) area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.
DUTIES AND RESPONSIBILITIES
Coach Family Service Professionals and/or Advanced Planning Professionals, serving as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc.
Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service.
Generate sales leads through professionally serving at-need families, networking and interacting in the community; partner with other businesses and arrange and coordinate group seminars.
Assist the VP in developing the annual location pre-need sales budget and ensuring the budget is met.
Accountable for 24‑hour response to customer complaints and teach the Family Service Professionals and/or Advanced Planning Professionals how to turn complaints into opportunities for both the family and the company.
Establish and review activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals.
Hire, discipline, terminate, train, advance and place Family Service Professionals and/or Advanced Planning Professionals.
Manage assigned Advanced Planning Professionals and/or Family Service Professionals, including attendance, absenteeism, leave, pay issues and performance.
Communicate team progress to the General Manager and Cemetery VP.
Work jointly with all personnel to ensure customer satisfaction.
Ensure compliance of sales practices with federal, state and local regulations (e.g., "No Call" Legislation).
Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to ensure they follow sales guidelines.
Lead change initiatives that support seamless service.
Act as a resource person for estate planning with the intent to increase market share and new heritage.
Mentor sales professionals in leading by example; job shadow to monitor performance and coach.
REQUIREMENTS
2-3 years funeral sales management experience (preferred).
A valid Texas Life insurance license (preferred).
1-3 years experience as a Family Service Professional or Advanced Planning Professional (preferred).
A history of community, civic, volunteer or sectarian work within the market.
Knowledge of computers and some software.
Good written and verbal communication skills needed for interactions with grieving families, co‑workers, and other stakeholders to generate accurate, timely responses in a calm, professional manner.
Collaborate easily with co‑workers, keep shared information up to date, and work well independently and on projects.
Work with other departments as needed.
Come up with new ways to look at problems and processes in their work to achieve results.
Share viewpoints and information openly and listen attentively to others' ideas and suggestions.
Communicate in a timely and effective manner with manager.
Proactively contribute to group objectives; volunteer to help others as needed.
Ability to interface well with personnel at all levels.
To learn more about a career with Funeral Directors Life – a career with purpose – please apply today for immediate consideration. This position is to be employed by our partners in the NORTHWEST TEXAS area.
About Funeral Directors Life Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award‑winning workplace that is truly one‑of‑a‑kind. Funeral Directors Life is a full‑service preneed insurance company that helps funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at‑need solutions, and marketing services, funeral owners and directors can save time, grow their businesses and increase profitability in a rapidly changing marketplace.
DIG has been recognized with numerous workplace awards, including the 2025 Big Country’s Best Workplace, the prestigious FORTUNE magazine "Best Small & Medium Workplaces" List, the "Best Workplaces in Finance & Insurance" List, the "Best Workplaces for Millennials" List, and the "Best Workplaces in Texas" List. The company is also a winner of the top 100 "Best Companies to Work for in Texas," published by Texas Monthly.
Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most‑respected provider of service to the funeral industry."
So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees, offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer‑paid health coverage, 401(k) matching, life insurance, an on‑site clinic, a 24‑hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.
An Equal Opportunity Employer
#J-18808-Ljbffr
We seek a highly-qualified, motivated Funeral Home and Cemetery Sales Manager in the NORTHWEST TEXAS (Lubbock/Amarillo) area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.
DUTIES AND RESPONSIBILITIES
Coach Family Service Professionals and/or Advanced Planning Professionals, serving as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc.
Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service.
Generate sales leads through professionally serving at-need families, networking and interacting in the community; partner with other businesses and arrange and coordinate group seminars.
Assist the VP in developing the annual location pre-need sales budget and ensuring the budget is met.
Accountable for 24‑hour response to customer complaints and teach the Family Service Professionals and/or Advanced Planning Professionals how to turn complaints into opportunities for both the family and the company.
Establish and review activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals.
Hire, discipline, terminate, train, advance and place Family Service Professionals and/or Advanced Planning Professionals.
Manage assigned Advanced Planning Professionals and/or Family Service Professionals, including attendance, absenteeism, leave, pay issues and performance.
Communicate team progress to the General Manager and Cemetery VP.
Work jointly with all personnel to ensure customer satisfaction.
Ensure compliance of sales practices with federal, state and local regulations (e.g., "No Call" Legislation).
Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to ensure they follow sales guidelines.
Lead change initiatives that support seamless service.
Act as a resource person for estate planning with the intent to increase market share and new heritage.
Mentor sales professionals in leading by example; job shadow to monitor performance and coach.
REQUIREMENTS
2-3 years funeral sales management experience (preferred).
A valid Texas Life insurance license (preferred).
1-3 years experience as a Family Service Professional or Advanced Planning Professional (preferred).
A history of community, civic, volunteer or sectarian work within the market.
Knowledge of computers and some software.
Good written and verbal communication skills needed for interactions with grieving families, co‑workers, and other stakeholders to generate accurate, timely responses in a calm, professional manner.
Collaborate easily with co‑workers, keep shared information up to date, and work well independently and on projects.
Work with other departments as needed.
Come up with new ways to look at problems and processes in their work to achieve results.
Share viewpoints and information openly and listen attentively to others' ideas and suggestions.
Communicate in a timely and effective manner with manager.
Proactively contribute to group objectives; volunteer to help others as needed.
Ability to interface well with personnel at all levels.
To learn more about a career with Funeral Directors Life – a career with purpose – please apply today for immediate consideration. This position is to be employed by our partners in the NORTHWEST TEXAS area.
About Funeral Directors Life Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award‑winning workplace that is truly one‑of‑a‑kind. Funeral Directors Life is a full‑service preneed insurance company that helps funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at‑need solutions, and marketing services, funeral owners and directors can save time, grow their businesses and increase profitability in a rapidly changing marketplace.
DIG has been recognized with numerous workplace awards, including the 2025 Big Country’s Best Workplace, the prestigious FORTUNE magazine "Best Small & Medium Workplaces" List, the "Best Workplaces in Finance & Insurance" List, the "Best Workplaces for Millennials" List, and the "Best Workplaces in Texas" List. The company is also a winner of the top 100 "Best Companies to Work for in Texas," published by Texas Monthly.
Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most‑respected provider of service to the funeral industry."
So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees, offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer‑paid health coverage, 401(k) matching, life insurance, an on‑site clinic, a 24‑hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.
An Equal Opportunity Employer
#J-18808-Ljbffr