TØMRERMESTER TRULS STOKKER
Sales Manager (Funeral) - WEST TEXAS area
TØMRERMESTER TRULS STOKKER, Odessa, Texas, United States, 79767
Overview
Sales Manager (Funeral) - WEST TEXAS area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs. As the
SALES MANAGER , you will be positioned for a successful career in the funeral industry. Responsibilities
Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc. Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, excluding direct sales of a product/service. Generate sales leads through serving at-need families, networking and community interaction; partner with other businesses, arrange and coordinate group seminars. Assist the VP in developing the annual location pre-need sales budget and ensure it is met. Ensure 24-hour response to customer complaints and teach staff how to convert complaints into opportunities for families and the company. Establish and review activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals. Hiring, discipline, termination, training, advancement and placement of staff. Manage assigned Advanced Planning Professionals and/or Family Service Professionals, including attendance, leave and performance issues. Communicate progress of the team to the General Manager and Cemetery VP. Collaborate with personnel to ensure customer satisfaction; ensure compliance of sales practices with federal, state and local regulations (e.g., No Call). Review sales contracts to ensure compliance with guidelines. Lead change initiatives to support seamless service. Act as a resource for estate planning to increase market share and reach. Mentor sales professionals; monitor performance and coach as needed. Qualifications / Requirements
2-3 years funeral sales management experience preferred. A valid Texas life insurance license preferred. 1-3 years experience as a Family Service Professional or Advanced Planning Professional preferred. History of community, civic, volunteer, or related work within the market. Knowledge of computers and software. Strong written and verbal communication skills for interactions with grieving families and stakeholders; ability to provide accurate, timely responses in a calm, professional manner. Ability to collaborate with coworkers, maintain shared information, work independently and on projects. Ability to interface well with personnel at all levels. Willingness to contribute to group objectives and assist others as needed. About Funeral Directors Life
Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award-winning workplace and a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families each year with preneed programs, at-need solutions, and marketing services. DIG has been recognized with multiple workplace awards and is based in Abilene, TX. The company emphasizes leadership through service, integrity, honesty, and respect, with a mission to be known as the best, most-respected provider of service to the funeral industry. Benefits include employer-paid health coverage, 401(k) matching, life insurance, on-site clinic, fitness center, healthy perks, a corporate university, and personal growth opportunities. Equal Employment Opportunity Employer. Powered by JazzHR
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Sales Manager (Funeral) - WEST TEXAS area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs. As the
SALES MANAGER , you will be positioned for a successful career in the funeral industry. Responsibilities
Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc. Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, excluding direct sales of a product/service. Generate sales leads through serving at-need families, networking and community interaction; partner with other businesses, arrange and coordinate group seminars. Assist the VP in developing the annual location pre-need sales budget and ensure it is met. Ensure 24-hour response to customer complaints and teach staff how to convert complaints into opportunities for families and the company. Establish and review activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals. Hiring, discipline, termination, training, advancement and placement of staff. Manage assigned Advanced Planning Professionals and/or Family Service Professionals, including attendance, leave and performance issues. Communicate progress of the team to the General Manager and Cemetery VP. Collaborate with personnel to ensure customer satisfaction; ensure compliance of sales practices with federal, state and local regulations (e.g., No Call). Review sales contracts to ensure compliance with guidelines. Lead change initiatives to support seamless service. Act as a resource for estate planning to increase market share and reach. Mentor sales professionals; monitor performance and coach as needed. Qualifications / Requirements
2-3 years funeral sales management experience preferred. A valid Texas life insurance license preferred. 1-3 years experience as a Family Service Professional or Advanced Planning Professional preferred. History of community, civic, volunteer, or related work within the market. Knowledge of computers and software. Strong written and verbal communication skills for interactions with grieving families and stakeholders; ability to provide accurate, timely responses in a calm, professional manner. Ability to collaborate with coworkers, maintain shared information, work independently and on projects. Ability to interface well with personnel at all levels. Willingness to contribute to group objectives and assist others as needed. About Funeral Directors Life
Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award-winning workplace and a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families each year with preneed programs, at-need solutions, and marketing services. DIG has been recognized with multiple workplace awards and is based in Abilene, TX. The company emphasizes leadership through service, integrity, honesty, and respect, with a mission to be known as the best, most-respected provider of service to the funeral industry. Benefits include employer-paid health coverage, 401(k) matching, life insurance, on-site clinic, fitness center, healthy perks, a corporate university, and personal growth opportunities. Equal Employment Opportunity Employer. Powered by JazzHR
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