Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. SALES FLOOR:
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
Creates positive impressions with customers by bringing their best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills and abilities
Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
Sensitiv e to customers’ needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach’s tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution-oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
OPERATIONS:
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on the sales floor as needed
Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stock room and on the sales floor
Supports cash wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations
Our Competencies for All Employees
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback to others; lets people know where they stand; handles people problems quickly and directly; is not afraid to take negative action when necessary.
Creativity : Generates new and unique ideas; makes connections among unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus : Dedicated to meeting the expectations and requirements of internal and external customers; collects and uses customer information for improvements; establishes and maintains effective relationships with customers and earns their trust and respect.
Dealing with Ambiguity : Adapts to change; shifts gears easily; acts without having the total picture; handles risk and uncertainty.
Drive for Results : Consistently exceeds goals; top performer; bottom-line oriented; pushes for results.
Interpersonal Savvy : Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact.
Learning on the Fly : Learns quickly in new problems; adaptable; analyzes successes and failures for improvement; experiments to find solutions.
Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; anticipates future consequences and trends; creates credible visions and strategies.
Developing Direct Reports and Others : Provides challenging tasks; supports career goals; builds development plans; promotes growth.
Building Effective Teams : Fosters teamwork; cultivates morale; shares wins; defines success for the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Work Setup
BASE PAY RANGE: $16.50 TO $19.50 Hourly
General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the 401(k) plan and take paid time off for wellness needs and vacations. For additional information about our benefits, click here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees may receive discounts on products and incentive compensation.
Job Segment:
Brand Ambassador, Retail Sales, Outside Sales, Merchandising, Marketing, Retail, Sales
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. SALES FLOOR:
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
Creates positive impressions with customers by bringing their best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills and abilities
Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
Sensitiv e to customers’ needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach’s tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution-oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
OPERATIONS:
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on the sales floor as needed
Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stock room and on the sales floor
Supports cash wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations
Our Competencies for All Employees
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback to others; lets people know where they stand; handles people problems quickly and directly; is not afraid to take negative action when necessary.
Creativity : Generates new and unique ideas; makes connections among unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus : Dedicated to meeting the expectations and requirements of internal and external customers; collects and uses customer information for improvements; establishes and maintains effective relationships with customers and earns their trust and respect.
Dealing with Ambiguity : Adapts to change; shifts gears easily; acts without having the total picture; handles risk and uncertainty.
Drive for Results : Consistently exceeds goals; top performer; bottom-line oriented; pushes for results.
Interpersonal Savvy : Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact.
Learning on the Fly : Learns quickly in new problems; adaptable; analyzes successes and failures for improvement; experiments to find solutions.
Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; anticipates future consequences and trends; creates credible visions and strategies.
Developing Direct Reports and Others : Provides challenging tasks; supports career goals; builds development plans; promotes growth.
Building Effective Teams : Fosters teamwork; cultivates morale; shares wins; defines success for the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Work Setup
BASE PAY RANGE: $16.50 TO $19.50 Hourly
General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the 401(k) plan and take paid time off for wellness needs and vacations. For additional information about our benefits, click here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees may receive discounts on products and incentive compensation.
Job Segment:
Brand Ambassador, Retail Sales, Outside Sales, Merchandising, Marketing, Retail, Sales
#J-18808-Ljbffr