Coach
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Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s selling and service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware of and is clearly able to communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs Sensitive to customers’ needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach’s tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on sales floor as needed Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations Our Competencies for All Employees
Courage: Provides current, direct, complete, and actionable feedback and handles people problems quickly and directly Creativity: Generates new and unique ideas and makes connections among ideas Customer Focus: Sets and meets expectations of internal and external customers, building trust Dealing with Ambiguity: Adapts to change and handles uncertain situations effectively Drive for Results: Consistently aims to exceed goals and deliver results Interpersonal Savvy: Builds rapport and works well with others at all levels Learning on the Fly: Quickly learns new tasks and improves through experimentation Our Competencies for All People Managers
Strategic Agility: Anticipates future trends and develops credible strategies Developing Direct Reports and Others: Provides development opportunities and constructive feedback Building Effective Teams: Fosters teamwork and a sense of belonging Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related requirements without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. ADA accommodations are available. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE $16.50 TO $19.50 HOURLY General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the 401(k) plan and take paid time off for wellness needs and vacations. General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s selling and service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware of and is clearly able to communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs Sensitive to customers’ needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach’s tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on sales floor as needed Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations Our Competencies for All Employees
Courage: Provides current, direct, complete, and actionable feedback and handles people problems quickly and directly Creativity: Generates new and unique ideas and makes connections among ideas Customer Focus: Sets and meets expectations of internal and external customers, building trust Dealing with Ambiguity: Adapts to change and handles uncertain situations effectively Drive for Results: Consistently aims to exceed goals and deliver results Interpersonal Savvy: Builds rapport and works well with others at all levels Learning on the Fly: Quickly learns new tasks and improves through experimentation Our Competencies for All People Managers
Strategic Agility: Anticipates future trends and develops credible strategies Developing Direct Reports and Others: Provides development opportunities and constructive feedback Building Effective Teams: Fosters teamwork and a sense of belonging Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related requirements without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. ADA accommodations are available. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE $16.50 TO $19.50 HOURLY General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the 401(k) plan and take paid time off for wellness needs and vacations. General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
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