Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
SALES FLOOR
— Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
Creates short- and long-term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
Represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times.
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value; communicates current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross-selling skills; cross-sells and encourages beneficial product add-ons related to the customer’s shopping needs.
Sensitive to customers’ needs and tailors approach by reading cues; attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and follows up with customers consistently to influence/close the sale.
Flexes personal selling techniques to contribute to overall store financial results; builds lasting and loyal relationships with customers.
Leverages Coach’s tools and technology to support relationship building and clienteling efforts; creates enthusiasm and positivity for a shared vision and mission.
Promotes and endorses a team selling environment; fosters an environment of teamwork, trust and collaboration with internal and external customers.
Remains solution oriented; is adaptable and flexible to changing business and store needs; welcomes feedback and adapts behaviors as appropriate; maintains a calm and professional demeanor at all times.
OPERATIONS
— Ensures all daily tasks are completed without negatively impacting service or Coach standards; completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
Maintains a clean and tidy selling floor at all times; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures; replenishes inventory on sales floor as needed.
Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, maintains strong organizational standards related to product both in the stockroom and on the sales floor.
Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.; helps prepare the store by organizing functional areas and maintaining visual merchandising expectations.
Competencies required
— Drive For Results: Can be counted on to exceed goals; customer focus; creativity; interpersonal savvy; learning on the fly; perseverance; dealing with ambiguity.
Qualifications
Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling required. Frequently lift and carry up to 25 pounds and, at times, up to 50 pounds for product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including a flexible schedule, nights, weekends and holidays with high retail traffic.
Company information and equal opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to protected characteristics as defined by law. Visit Coach at
www.coach.com.
Additional Our Competencies for All Employees
Courage ,
Creativity ,
Customer Focus ,
Dealing with Ambiguity ,
Drive for Results ,
Interpersonal Savvy ,
Learning on the Fly ,
Perseverance ,
Dealing with Ambiguity
(duplicate listed elsewhere)
Americans with Disabilities Act (ADA)
Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation requests, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Base Pay Range
$15.00 to $19.00
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
SALES FLOOR
— Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
Creates short- and long-term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
Represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times.
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value; communicates current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross-selling skills; cross-sells and encourages beneficial product add-ons related to the customer’s shopping needs.
Sensitive to customers’ needs and tailors approach by reading cues; attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and follows up with customers consistently to influence/close the sale.
Flexes personal selling techniques to contribute to overall store financial results; builds lasting and loyal relationships with customers.
Leverages Coach’s tools and technology to support relationship building and clienteling efforts; creates enthusiasm and positivity for a shared vision and mission.
Promotes and endorses a team selling environment; fosters an environment of teamwork, trust and collaboration with internal and external customers.
Remains solution oriented; is adaptable and flexible to changing business and store needs; welcomes feedback and adapts behaviors as appropriate; maintains a calm and professional demeanor at all times.
OPERATIONS
— Ensures all daily tasks are completed without negatively impacting service or Coach standards; completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
Maintains a clean and tidy selling floor at all times; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures; replenishes inventory on sales floor as needed.
Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, maintains strong organizational standards related to product both in the stockroom and on the sales floor.
Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.; helps prepare the store by organizing functional areas and maintaining visual merchandising expectations.
Competencies required
— Drive For Results: Can be counted on to exceed goals; customer focus; creativity; interpersonal savvy; learning on the fly; perseverance; dealing with ambiguity.
Qualifications
Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling required. Frequently lift and carry up to 25 pounds and, at times, up to 50 pounds for product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including a flexible schedule, nights, weekends and holidays with high retail traffic.
Company information and equal opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to protected characteristics as defined by law. Visit Coach at
www.coach.com.
Additional Our Competencies for All Employees
Courage ,
Creativity ,
Customer Focus ,
Dealing with Ambiguity ,
Drive for Results ,
Interpersonal Savvy ,
Learning on the Fly ,
Perseverance ,
Dealing with Ambiguity
(duplicate listed elsewhere)
Americans with Disabilities Act (ADA)
Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation requests, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Base Pay Range
$15.00 to $19.00
#J-18808-Ljbffr