Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Sales Associate Job Description
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
Sales Floor : Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and is committed to delivering results; creates personal sales and clienteling strategies in partnership with the management team; creates short- and long-term strategies to achieve personal metrics and performance goals; takes ownership of personal survey results and creates plans to improve; represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times; understands changes in local market and supports local sales strategies; drives business through sales strategies, clienteling, sourcing new customers and maintaining relationships; communicates in Coach’s Guide to Style; communicates current pricing and promotions; discusses product features and uses cross-selling; cross-sells related add-ons; tailors approach to customer needs; attends to unique shopping needs; works with multiple customers; follows up to influence/close sales; flexes selling techniques to contribute to store results; builds lasting relationships; utilizes Coach’s tools and technology for clienteling; promotes a team selling environment; fosters teamwork and collaboration; remains adaptable; welcomes feedback; maintains calm and professional demeanor.
Operations : Completes daily tasks without impacting service; maintains store, backroom, cash wrap and visual merchandising to Coach standards; maintains clean selling floor; adheres to retail policies and procedures; replenishes inventory as needed.
Supports Store Inventory Process by processing shipments, stocking shelves, replenishing the sales floor; supports cash-wrap to process purchases, returns, and exchanges; processes customer transactions; prepares store areas and maintains organization and visual merchandising expectations.
Qualifications and Competencies
Competencies
include: Drive For Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on The Fly, Perseverance, Dealing with Ambiguity. Each describes expectations for performance and customer interaction.
Experience : 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
Education : High school diploma or equivalent; college degree preferred.
Technical : Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), walkie talkies, read price and product release sheets.
Physical : Ability to operate at a fast pace; communicate effectively; maneuver the sales floor, stock room; able to climb, bend, kneel; lift up to 25 pounds regularly and up to 50 pounds for shipments or transfers.
Schedule : Ability to meet scheduling expectations, including able to work flexible hours, nights, weekends and holidays with high retail traffic.
Additional Information Note: This document serves as a sample of duties and responsibilities and does not include an exhaustive list of performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected status.
Americans with Disabilities Act (ADA) : Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation requests, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Visit Coach at
www.coach.com .
Compensation and Benefits Base Pay Range: $17.00 to $18.00 per hour.
General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance; 401(k) plan and paid time off for wellness and vacations. Eligible employees may receive product discounts and incentive compensation.
Nearest Major Market: Sacramento
Job Segments: Brand Ambassador, Retail Sales, Outside Sales, Temporary, Merchandising, Marketing, Retail, Sales, Contract
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Sales Associate Job Description
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
Sales Floor : Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and is committed to delivering results; creates personal sales and clienteling strategies in partnership with the management team; creates short- and long-term strategies to achieve personal metrics and performance goals; takes ownership of personal survey results and creates plans to improve; represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times; understands changes in local market and supports local sales strategies; drives business through sales strategies, clienteling, sourcing new customers and maintaining relationships; communicates in Coach’s Guide to Style; communicates current pricing and promotions; discusses product features and uses cross-selling; cross-sells related add-ons; tailors approach to customer needs; attends to unique shopping needs; works with multiple customers; follows up to influence/close sales; flexes selling techniques to contribute to store results; builds lasting relationships; utilizes Coach’s tools and technology for clienteling; promotes a team selling environment; fosters teamwork and collaboration; remains adaptable; welcomes feedback; maintains calm and professional demeanor.
Operations : Completes daily tasks without impacting service; maintains store, backroom, cash wrap and visual merchandising to Coach standards; maintains clean selling floor; adheres to retail policies and procedures; replenishes inventory as needed.
Supports Store Inventory Process by processing shipments, stocking shelves, replenishing the sales floor; supports cash-wrap to process purchases, returns, and exchanges; processes customer transactions; prepares store areas and maintains organization and visual merchandising expectations.
Qualifications and Competencies
Competencies
include: Drive For Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on The Fly, Perseverance, Dealing with Ambiguity. Each describes expectations for performance and customer interaction.
Experience : 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
Education : High school diploma or equivalent; college degree preferred.
Technical : Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), walkie talkies, read price and product release sheets.
Physical : Ability to operate at a fast pace; communicate effectively; maneuver the sales floor, stock room; able to climb, bend, kneel; lift up to 25 pounds regularly and up to 50 pounds for shipments or transfers.
Schedule : Ability to meet scheduling expectations, including able to work flexible hours, nights, weekends and holidays with high retail traffic.
Additional Information Note: This document serves as a sample of duties and responsibilities and does not include an exhaustive list of performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected status.
Americans with Disabilities Act (ADA) : Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation requests, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Visit Coach at
www.coach.com .
Compensation and Benefits Base Pay Range: $17.00 to $18.00 per hour.
General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance; 401(k) plan and paid time off for wellness and vacations. Eligible employees may receive product discounts and incentive compensation.
Nearest Major Market: Sacramento
Job Segments: Brand Ambassador, Retail Sales, Outside Sales, Temporary, Merchandising, Marketing, Retail, Sales, Contract
#J-18808-Ljbffr