Gilead Sciences, Inc.
Senior Field Activation Specialist - Houston
Gilead Sciences, Inc., Houston, Texas, United States, 77246
Senior Field Activation Specialist - Houston
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life‑threatening diseases, including HIV, viral hepatitis, and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.
Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life‑threatening illnesses worldwide. As a Senior Field Activation Specialist within Gilead's HIV Prevention team, you will represent Gilead's products and services to a defined customer base. Your focus will be on raising HIV prevention awareness, activating both individual health care practitioners (HCPs) and large accounts, and reducing barriers to HIV prevention within a specific geographic area. This role emphasizes advocacy, open and frank discussion about sexual health, and a comprehensive account‑management approach through in‑person representation, face‑to‑face meetings, and strategic partnerships.
You will quickly establish working relationships with and engage with healthcare providers and deliver timely disease awareness information, clinical updates, and education on healthcare changes. The ability to distill complex clinical concepts into easily understood messages tailored to diverse audiences is essential. Success in this role depends on strong presentation and communication skills and a proven track record of effectively interacting with healthcare professionals.
This unique opportunity supports the Houston and New Orleans Metro areas; candidates are required to reside in Houston or New Orleans territory for consideration.
Key Responsibilities
Strategic Account Management & Market Expansion Strategy:
Build strong relationships and engage healthcare providers across various touchpoints, engaging in open dialogue to uncover their current perspectives and behaviors related to HIV prevention and maximizing the impact of Gilead's products.
Develop and execute a comprehensive territory business plan that meets customer needs and achieves activation goals. Continuously monitor activation progress and movement across the customer journey, adjusting strategies as necessary to meet and exceed targets.
Product & Disease State Expertise:
Maintain a deep understanding of Gilead's products, competitive products, and the complexities associated with the therapeutic area’s disease state.
Actively promote HIV prevention and the appropriate use of Gilead products specifically to healthcare professionals while adhering to Corporate, PhRMA, and OIG guidelines.
Collaboration & Teamwork:
Partner effectively with local cross‑functional colleagues (Prevention Specialists, Community Liaisons, Market Access, Medical Scientists, and other field team members) to ensure a seamless customer experience through access, activation, and handoff to the Prevention Specialist team.
Share best practices and implement those learned from teammates.
Demonstrate the ability to build and maintain strong internal and external working relationships, ensuring seamless collaboration across departments and organizations.
Leadership & Compliance:
Model and uphold Gilead's compliance standards and ethical behavior, demonstrating peer leadership within the team.
Ensure adherence to regulatory agency, state, federal, and company policies, procedures, and business ethics.
Ensure all department personnel are fully informed of and in compliance with Gilead commercial compliance policy, all applicable federal and state laws and guidance relating to product promotion and information dissemination.
Customer Engagement & Reporting:
Willingness to challenge the status quo by leveraging advanced influencing and relationship skills to drive activation.
Demonstrate self‑awareness and adaptability to cultivate and maintain strong relationships with a diverse set of health‑care providers and support staff, ensuring product knowledge and disease awareness communication.
Work to influence systemic processes within key accounts.
Perform all required administrative tasks, including reporting call activity and customer information in the designated systems, submitting expenses, and managing the territory budget.
Continuous Learning & Development:
Exhibit a passion for learning and retaining technical and scientific product information, staying updated on industry trends and changes in the therapeutic area.
Demonstrate a self‑motivated drive to surpass personal goals and consistently exceed performance standards while working autonomously.
Experience in highly ambiguous selling environments such as institutional sales, rare disease, and product launches.
Inclusion & Diversity Commitment:
Actively contribute to Gilead's ongoing Inclusion & Diversity efforts, fostering an inclusive environment within the team and the broader organization.
Skills and Competencies Needed
Advanced Communication Skills: Effectively conveying complex clinical information to diverse audiences.
Acumen: Proven track record of achieving or exceeding targets in a competitive pharmaceutical environment.
Technical & Scientific Proficiency: Strong understanding of the therapeutic area, including disease states, treatment protocols, and competitive landscape.
Cultural Awareness: Demonstrates cultural awareness, empathy, and sensitivity in addressing needs across diverse customers; comfort engaging in conversations in the sexual health space.
Collaborative Matrix Teamwork: Ability to lead within a cross‑functional matrix environment, prioritizing the team's success and patient access over individual recognition, fostering cross‑functional collaboration.
Collaboration & Partnership Skills: Demonstrated ability to build and maintain effective partnerships both internally across departments and externally with other organizations to drive sales and achieve business objectives.
Leadership & Ethical Conduct: Demonstrated ability to lead by example in compliance and ethical behavior.
Autonomy & Initiative: A self‑starter who can work independently and is driven to exceed expectations.
Patient‑Centric Focus: Embodies a collaborative leadership approach wholly dedicated to ensuring patient access and positive outcomes through teamwork, placing patient and team success at the forefront.
Account Management Expertise: Proficiency in managing and growing key accounts through a strategic, holistic approach.
Multi‑Product Experience: Experience managing a multiple product portfolio.
Basic Qualifications
High School Degree and eleven years of experience.
Associate's Degree and nine years of experience.
Bachelor's Degree and seven years of experience.
Master's Degree and five years of experience.
Ability to engage in travel as reasonably required, including regular travel within the assigned area and any onsite visitation requirements of healthcare practitioners.
A valid driver's license.
Ability to perform essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Preferred Qualifications
BA or BS degree.
Minimum of seven years of pharmaceutical, biotech or healthcare industry sales or commercial field experience.
Superior engagement and communication skills focused on highly competitive or complex markets.
Proven and consistent track record of meeting or exceeding objectives, with experience in institutional sales, rare disease, and launch environments preferred.
Successful performance and collaborative leadership with account‑focused cross‑functional local teams.
Experience in selling injectable physician‑administered products.
Familiarity with the managed care landscape and its impact on business.
People Leader Accountabilities
Create Inclusion – knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
Develop Talent – understand the skills, experience, aspirations, and potential of employees and coach them on current performance and future potential.
Empower Teams – connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them accountable; provide support needed to remove barriers and connect the team to the broader ecosystem.
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Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life‑threatening illnesses worldwide. As a Senior Field Activation Specialist within Gilead's HIV Prevention team, you will represent Gilead's products and services to a defined customer base. Your focus will be on raising HIV prevention awareness, activating both individual health care practitioners (HCPs) and large accounts, and reducing barriers to HIV prevention within a specific geographic area. This role emphasizes advocacy, open and frank discussion about sexual health, and a comprehensive account‑management approach through in‑person representation, face‑to‑face meetings, and strategic partnerships.
You will quickly establish working relationships with and engage with healthcare providers and deliver timely disease awareness information, clinical updates, and education on healthcare changes. The ability to distill complex clinical concepts into easily understood messages tailored to diverse audiences is essential. Success in this role depends on strong presentation and communication skills and a proven track record of effectively interacting with healthcare professionals.
This unique opportunity supports the Houston and New Orleans Metro areas; candidates are required to reside in Houston or New Orleans territory for consideration.
Key Responsibilities
Strategic Account Management & Market Expansion Strategy:
Build strong relationships and engage healthcare providers across various touchpoints, engaging in open dialogue to uncover their current perspectives and behaviors related to HIV prevention and maximizing the impact of Gilead's products.
Develop and execute a comprehensive territory business plan that meets customer needs and achieves activation goals. Continuously monitor activation progress and movement across the customer journey, adjusting strategies as necessary to meet and exceed targets.
Product & Disease State Expertise:
Maintain a deep understanding of Gilead's products, competitive products, and the complexities associated with the therapeutic area’s disease state.
Actively promote HIV prevention and the appropriate use of Gilead products specifically to healthcare professionals while adhering to Corporate, PhRMA, and OIG guidelines.
Collaboration & Teamwork:
Partner effectively with local cross‑functional colleagues (Prevention Specialists, Community Liaisons, Market Access, Medical Scientists, and other field team members) to ensure a seamless customer experience through access, activation, and handoff to the Prevention Specialist team.
Share best practices and implement those learned from teammates.
Demonstrate the ability to build and maintain strong internal and external working relationships, ensuring seamless collaboration across departments and organizations.
Leadership & Compliance:
Model and uphold Gilead's compliance standards and ethical behavior, demonstrating peer leadership within the team.
Ensure adherence to regulatory agency, state, federal, and company policies, procedures, and business ethics.
Ensure all department personnel are fully informed of and in compliance with Gilead commercial compliance policy, all applicable federal and state laws and guidance relating to product promotion and information dissemination.
Customer Engagement & Reporting:
Willingness to challenge the status quo by leveraging advanced influencing and relationship skills to drive activation.
Demonstrate self‑awareness and adaptability to cultivate and maintain strong relationships with a diverse set of health‑care providers and support staff, ensuring product knowledge and disease awareness communication.
Work to influence systemic processes within key accounts.
Perform all required administrative tasks, including reporting call activity and customer information in the designated systems, submitting expenses, and managing the territory budget.
Continuous Learning & Development:
Exhibit a passion for learning and retaining technical and scientific product information, staying updated on industry trends and changes in the therapeutic area.
Demonstrate a self‑motivated drive to surpass personal goals and consistently exceed performance standards while working autonomously.
Experience in highly ambiguous selling environments such as institutional sales, rare disease, and product launches.
Inclusion & Diversity Commitment:
Actively contribute to Gilead's ongoing Inclusion & Diversity efforts, fostering an inclusive environment within the team and the broader organization.
Skills and Competencies Needed
Advanced Communication Skills: Effectively conveying complex clinical information to diverse audiences.
Acumen: Proven track record of achieving or exceeding targets in a competitive pharmaceutical environment.
Technical & Scientific Proficiency: Strong understanding of the therapeutic area, including disease states, treatment protocols, and competitive landscape.
Cultural Awareness: Demonstrates cultural awareness, empathy, and sensitivity in addressing needs across diverse customers; comfort engaging in conversations in the sexual health space.
Collaborative Matrix Teamwork: Ability to lead within a cross‑functional matrix environment, prioritizing the team's success and patient access over individual recognition, fostering cross‑functional collaboration.
Collaboration & Partnership Skills: Demonstrated ability to build and maintain effective partnerships both internally across departments and externally with other organizations to drive sales and achieve business objectives.
Leadership & Ethical Conduct: Demonstrated ability to lead by example in compliance and ethical behavior.
Autonomy & Initiative: A self‑starter who can work independently and is driven to exceed expectations.
Patient‑Centric Focus: Embodies a collaborative leadership approach wholly dedicated to ensuring patient access and positive outcomes through teamwork, placing patient and team success at the forefront.
Account Management Expertise: Proficiency in managing and growing key accounts through a strategic, holistic approach.
Multi‑Product Experience: Experience managing a multiple product portfolio.
Basic Qualifications
High School Degree and eleven years of experience.
Associate's Degree and nine years of experience.
Bachelor's Degree and seven years of experience.
Master's Degree and five years of experience.
Ability to engage in travel as reasonably required, including regular travel within the assigned area and any onsite visitation requirements of healthcare practitioners.
A valid driver's license.
Ability to perform essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Preferred Qualifications
BA or BS degree.
Minimum of seven years of pharmaceutical, biotech or healthcare industry sales or commercial field experience.
Superior engagement and communication skills focused on highly competitive or complex markets.
Proven and consistent track record of meeting or exceeding objectives, with experience in institutional sales, rare disease, and launch environments preferred.
Successful performance and collaborative leadership with account‑focused cross‑functional local teams.
Experience in selling injectable physician‑administered products.
Familiarity with the managed care landscape and its impact on business.
People Leader Accountabilities
Create Inclusion – knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
Develop Talent – understand the skills, experience, aspirations, and potential of employees and coach them on current performance and future potential.
Empower Teams – connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them accountable; provide support needed to remove barriers and connect the team to the broader ecosystem.
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