IT Director – Managed Services (MSP)
Bowman Williams, Houston, TX, United States
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Houston, TX (Hybrid – Must be commutable to 77024)
$180K–$210K Total Comp (Base ~$140K–$175K + Bonus)
Are you a transformative MSP leader who can scale teams, sharpen service delivery, and elevate client experience across cloud, security, and infrastructure operations? This is a rare opportunity to step into a high-impact Director role at a fast-growing cloud-focused IT services organization supporting clients across the U.S. and internationally.
This company partners deeply with Microsoft & Google Cloud and is expanding rapidly — now seeking an
IT Director of Managed Services
to own end-to-end service delivery and lead global teams across help desk, infrastructure, security, and cloud support.
What You’ll Own
Leadership of global IT service teams (Help Desk L1, L2/L3 Infrastructure, Security, Cloud/CSP)
Optimization of service delivery, SLAs, and performance metrics
Driving onboarding, patching, upgrades, escalation workflows & reporting
Creating structure: 30/60/90 plans, leveling systems, career paths & performance frameworks
Partnering with executives on service strategy & operational maturity
Refining pricing models, licensing operations & client success frameworks
What You Bring
5+ yrs managing managers & global/nearshore teams (LATAM / EU preferred)
Strong cloud, infrastructure & cybersecurity leadership background
Ability to architect performance systems, workflows & service models
Hands-on enough to jump in on escalation or client engineering when needed
Exceptional communication, organization & operational rigor
Why This Role
High-growth cloud services organization
Strategic AND operational impact — not a maintenance role
Leadership autonomy with modern tech stack + cloud-first clients
401(k) with match
Global team leadership + career growth runway
MUST be local to Houston, TX
Seniority level
Executive
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Bowman Williams by 2x
#J-18808-Ljbffr
Houston, TX (Hybrid – Must be commutable to 77024)
$180K–$210K Total Comp (Base ~$140K–$175K + Bonus)
Are you a transformative MSP leader who can scale teams, sharpen service delivery, and elevate client experience across cloud, security, and infrastructure operations? This is a rare opportunity to step into a high-impact Director role at a fast-growing cloud-focused IT services organization supporting clients across the U.S. and internationally.
This company partners deeply with Microsoft & Google Cloud and is expanding rapidly — now seeking an
IT Director of Managed Services
to own end-to-end service delivery and lead global teams across help desk, infrastructure, security, and cloud support.
What You’ll Own
Leadership of global IT service teams (Help Desk L1, L2/L3 Infrastructure, Security, Cloud/CSP)
Optimization of service delivery, SLAs, and performance metrics
Driving onboarding, patching, upgrades, escalation workflows & reporting
Creating structure: 30/60/90 plans, leveling systems, career paths & performance frameworks
Partnering with executives on service strategy & operational maturity
Refining pricing models, licensing operations & client success frameworks
What You Bring
5+ yrs managing managers & global/nearshore teams (LATAM / EU preferred)
Strong cloud, infrastructure & cybersecurity leadership background
Ability to architect performance systems, workflows & service models
Hands-on enough to jump in on escalation or client engineering when needed
Exceptional communication, organization & operational rigor
Why This Role
High-growth cloud services organization
Strategic AND operational impact — not a maintenance role
Leadership autonomy with modern tech stack + cloud-first clients
401(k) with match
Global team leadership + career growth runway
MUST be local to Houston, TX
Seniority level
Executive
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Bowman Williams by 2x
#J-18808-Ljbffr