IT Director — Managed Services (MSP)
Bowman Williams, New York, NY, United States
Base pay range
$15.00/yr - $170,000.00/yr
Additional compensation types Annual Bonus and Sign-on bonus
IT Director — Managed Services (MSP)
Midtown Manhattan — Onsite to Start (Hybrid Flex after ramp-up)
$150,000 – $170,000 + Bonus + Full Benefits
Growing MSP | Leadership Role | Career Growth
Are you a seasoned MSP leader ready to step into a strategic IT Director role? This is a high‑visibility opportunity to guide a technically strong team, refine operations, and help a fast‑growing managed services provider scale its infrastructure and service delivery.
This organization has spent 20+ years delivering cloud and managed IT services to professional service firms across the U.S. Their core values —
care, innovation, teamwork, integrity
— define everything they do. The culture is collaborative, quality‑driven, and built around supporting clients and employees for the long term.
The Role As
IT Director , you will lead a team of
7 senior NOC & Level‑3 engineers , drive performance, and champion service excellence. You'll be accountable for operational stability, talent development, escalations oversight, and continuous improvement across the engineering and monitoring functions.
This is
not a ticket‑grinder role
— but you will occasionally step into complex escalations and guide high‑impact technical decisions.
What You’ll Do
Lead & mentor a team of senior NOC/L3 engineers
Set priorities, manage performance, and ensure SLA excellence
Work closely with executive leadership on operational strategy
Enhance monitoring platforms & service delivery workflows
Provide oversight & guidance on complex escalations when needed
Support project planning, execution, and quality standards
Build a culture of accountability, growth, and team success
What We’re Looking For
✅ 8+ years of
MSP industry experience
— multi‑client environments a must
✅
Strong leadership background
managing technical teams
✅ Hands‑on knowledge of:
VMware / Citrix
Networking & security practices
PSA/RMM stack performance & tuning
✅ Ability to mentor, coach, and develop engineering talent
✅ Strong communicator comfortable interfacing with leadership & clients
✅ Process‑minded, disciplined, and proactive problem solver
Why This Role Stands Out
✨ Direct path to senior leadership influence
✨ Well‑established MSP with modern cloud stack
✨ Culture of teamwork, innovation, and integrity
✨ High‑impact seat — ability to drive positive change
✨ Stable, people‑first environment with long‑term career upside
Benefits
401(k) with 5% employer match
PTO + Sick Days + Paid Holidays (PTO grows with tenure)
Professional growth & internal promotion culture
Future earning opportunities as the company expands
Must be local to NYC
— onsite M–F initially (hybrid after onboarding)
MSP leadership experience required
Seniority level: Executive
Employment type: Full‑time
Job function: Information Technology
Referrals increase your chances of interviewing at Bowman Williams by 2x
#J-18808-Ljbffr
Additional compensation types Annual Bonus and Sign-on bonus
IT Director — Managed Services (MSP)
Midtown Manhattan — Onsite to Start (Hybrid Flex after ramp-up)
$150,000 – $170,000 + Bonus + Full Benefits
Growing MSP | Leadership Role | Career Growth
Are you a seasoned MSP leader ready to step into a strategic IT Director role? This is a high‑visibility opportunity to guide a technically strong team, refine operations, and help a fast‑growing managed services provider scale its infrastructure and service delivery.
This organization has spent 20+ years delivering cloud and managed IT services to professional service firms across the U.S. Their core values —
care, innovation, teamwork, integrity
— define everything they do. The culture is collaborative, quality‑driven, and built around supporting clients and employees for the long term.
The Role As
IT Director , you will lead a team of
7 senior NOC & Level‑3 engineers , drive performance, and champion service excellence. You'll be accountable for operational stability, talent development, escalations oversight, and continuous improvement across the engineering and monitoring functions.
This is
not a ticket‑grinder role
— but you will occasionally step into complex escalations and guide high‑impact technical decisions.
What You’ll Do
Lead & mentor a team of senior NOC/L3 engineers
Set priorities, manage performance, and ensure SLA excellence
Work closely with executive leadership on operational strategy
Enhance monitoring platforms & service delivery workflows
Provide oversight & guidance on complex escalations when needed
Support project planning, execution, and quality standards
Build a culture of accountability, growth, and team success
What We’re Looking For
✅ 8+ years of
MSP industry experience
— multi‑client environments a must
✅
Strong leadership background
managing technical teams
✅ Hands‑on knowledge of:
VMware / Citrix
Networking & security practices
PSA/RMM stack performance & tuning
✅ Ability to mentor, coach, and develop engineering talent
✅ Strong communicator comfortable interfacing with leadership & clients
✅ Process‑minded, disciplined, and proactive problem solver
Why This Role Stands Out
✨ Direct path to senior leadership influence
✨ Well‑established MSP with modern cloud stack
✨ Culture of teamwork, innovation, and integrity
✨ High‑impact seat — ability to drive positive change
✨ Stable, people‑first environment with long‑term career upside
Benefits
401(k) with 5% employer match
PTO + Sick Days + Paid Holidays (PTO grows with tenure)
Professional growth & internal promotion culture
Future earning opportunities as the company expands
Must be local to NYC
— onsite M–F initially (hybrid after onboarding)
MSP leadership experience required
Seniority level: Executive
Employment type: Full‑time
Job function: Information Technology
Referrals increase your chances of interviewing at Bowman Williams by 2x
#J-18808-Ljbffr