Motorsports Service Advisor
Jay Hatfield Auto Group, Wichita, KS, United States
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
BENEFITS
Medical and Dental
401K Plan with Matching
Paid Personal Days
Paid Vacation
6 Paid Holidays
Longevity Bonuses
Birthday off Paid
Referral Bonus Program
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible Work Schedule
Discounts on products and services
Responsibilities
Answer the phones, schedule customer service appointments
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Valid DL
Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)
#J-18808-Ljbffr
BENEFITS
Medical and Dental
401K Plan with Matching
Paid Personal Days
Paid Vacation
6 Paid Holidays
Longevity Bonuses
Birthday off Paid
Referral Bonus Program
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible Work Schedule
Discounts on products and services
Responsibilities
Answer the phones, schedule customer service appointments
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Valid DL
Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)
#J-18808-Ljbffr