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Sam's Club

(USA) Tire and Battery Service Advisor

Sam's Club, Plattsburgh, New York, United States

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Overview

Base pay range $19.00/hr - $26.00/hr This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities

Be a Team Member: Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians; communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality; demonstrates knowledge of Point of Sale systems and selling techniques. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilizes handheld technology to make immediate business decisions related to services, safety alerts, product information, and training; adapts to new tools and encourages others to use them. Be an Owner: Communicates equipment, tools, and supplies needs to leads; tracks and monitors returns and special orders; operates cash registers and processes transactions; maintains inventory accuracy, audits, and safety/compliance standards; reports issues and safety hazards; completes required paperwork and documentation; ensures merchandise is packaged, labeled, and stored per policies; identifies member needs and assists with purchasing decisions; resolves issues and concerns. Be a Talent Ambassador: Acts as a brand advocate by valuing the member experience, modeling high-quality service and products; develops, influences, and inspires others; fosters a respectful, supportive, and team-oriented environment. Complies with company policies, procedures, and ethics; supports the Open Door Policy and integrates it into business processes and practices. Completes work assignments by prioritizing tasks with policies, data, and resources; collaborates with managers, coworkers, and customers; identifies priorities, deadlines, and expectations; communicates progress and opportunities for improvement; adapts to change and feedback. Respect the Individual: Embraces differences and fosters a culture of belonging; helps associates thrive and perform; builds strong, trusting teams; communicates with impact and positivity; mentors others and recognizes contributions. Act with Integrity: Maintains high standards of integrity and ethics; aligns with Walmart values; supports goals toward a regenerative company; holds self and others accountable. Serve our Customers and Members: Delivers results while putting the customer first; makes decisions based on reliable information and balances short- and long-term priorities. Strive for Excellence: Demonstrates curiosity, takes calculated risks, and shows resilience; drives continuous improvement and accepts new technologies and skills. Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Valid state-issued driver's license. 18 years of age or older. Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Auto service industry experience; Retail experience. Location

Primary Location: 7 Consumer Sq, Plattsburgh, NY 12901-6508, United States of America Employment type

Full-time Job function

Other Industries

Retail Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; you will also receive PTO/PPTO for vacation, sick leave, holidays, or other purposes Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more Live Better U: education benefit program for associates; programs range from high school completion to bachelor's degrees Tuition, books, and fees are paid for by Walmart; eligibility requirements apply Note: Benefits are subject to change and may depend on job classification and length of employment. For information about benefits and eligibility, see One.Walmart.

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