Cityblock Health
Member Service Specialist (Temp)
Cityblock Health, Myrtle Point, Oregon, United States, 97458
Employer Industry: Healthcare Services
Why consider this job opportunity
Salary up to $23.08 hourly
Eligible for sick leave
Opportunity to work in a diverse and inclusive environment
Chance to make a positive impact on member care and access to resources
Work in a 24/7 environment, providing critical support to members across the country
What to Expect (Job Responsibilities)
Assess the reason for callers’ inbound communication while managing their emotional state
Gather and transcribe key information for service coordination, guiding callers through intake and triage processes
Inform callers of next steps, manage expectations, and deliver pre-arrival instructions
Identify risks of imminent life threats or self-harm and make appropriate notifications
Monitor field resource status and respond promptly to emergency alerts and support needs
What is Required (Qualifications)
At least six months of experience in a health contact center position
Minimum educational requirement: High school diploma or GED
Strong ability to manage emotional states of callers
Excellent communication skills for guiding callers through processes
Ability to identify and respond to critical situations effectively
How to Stand Out (Preferred Qualifications)
Previous experience in a telecommunication or emergency response role
Additional certifications related to healthcare or crisis management
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $23.08 hourly
Eligible for sick leave
Opportunity to work in a diverse and inclusive environment
Chance to make a positive impact on member care and access to resources
Work in a 24/7 environment, providing critical support to members across the country
What to Expect (Job Responsibilities)
Assess the reason for callers’ inbound communication while managing their emotional state
Gather and transcribe key information for service coordination, guiding callers through intake and triage processes
Inform callers of next steps, manage expectations, and deliver pre-arrival instructions
Identify risks of imminent life threats or self-harm and make appropriate notifications
Monitor field resource status and respond promptly to emergency alerts and support needs
What is Required (Qualifications)
At least six months of experience in a health contact center position
Minimum educational requirement: High school diploma or GED
Strong ability to manage emotional states of callers
Excellent communication skills for guiding callers through processes
Ability to identify and respond to critical situations effectively
How to Stand Out (Preferred Qualifications)
Previous experience in a telecommunication or emergency response role
Additional certifications related to healthcare or crisis management
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr