Health Program Representative
Direct Staffing Inc, Houston, TX, United States
Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.
Job Description
As a Health Program Representative - Houston, TX you'll be for providing initial contact between distinct Care Management programs and specific identified members. Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.
Duties/Responsibilities
Gathers and records appropriate member information in accordance with policies and procedures via telephone.
Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
Records call details and utilizes call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
Initiates referrals and manages consults from clinicians for participants registered in Care Management.
Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
Contacts physician offices to obtain demographic information or related data as needed.
Requirements
Requires high school diploma or the equivalent.
6 months experience in a telesales or customer service demonstrating ability to influence customers/members; or any combination of education/experience, which would provide an equivalent background.
Computer/keyboarding proficiency and the ability to follow defined policies and protocols required.
Knowledge of company products, services and benefits preferred.
Pay Rate:
$14.00/hr. weekly with benefits
Qualifications
Requires high school diploma or the equivalent.
6 months experience in a telesales or customer service demonstrating ability to influence customers/members; or any combination of education/experience, which would provide an equivalent background.
Computer/keyboarding proficiency and the ability to follow defined policies and protocols required.
Knowledge of company products, services and benefits preferred.
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Job Description
As a Health Program Representative - Houston, TX you'll be for providing initial contact between distinct Care Management programs and specific identified members. Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.
Duties/Responsibilities
Gathers and records appropriate member information in accordance with policies and procedures via telephone.
Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
Records call details and utilizes call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
Initiates referrals and manages consults from clinicians for participants registered in Care Management.
Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
Contacts physician offices to obtain demographic information or related data as needed.
Requirements
Requires high school diploma or the equivalent.
6 months experience in a telesales or customer service demonstrating ability to influence customers/members; or any combination of education/experience, which would provide an equivalent background.
Computer/keyboarding proficiency and the ability to follow defined policies and protocols required.
Knowledge of company products, services and benefits preferred.
Pay Rate:
$14.00/hr. weekly with benefits
Qualifications
Requires high school diploma or the equivalent.
6 months experience in a telesales or customer service demonstrating ability to influence customers/members; or any combination of education/experience, which would provide an equivalent background.
Computer/keyboarding proficiency and the ability to follow defined policies and protocols required.
Knowledge of company products, services and benefits preferred.
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