BMV Customer Service Representative
State of Indiana, Carmel, IN, United States
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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles was named one of Indiana’s 2023 Top Workplaces by its employees.
The BMV’s mission is to serve all Hoosiers by providing top-quality driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout Indiana and is dedicated to fostering an environment where we:
• Embrace product innovation
Role Overview
: Customer Service Representatives serve as the frontline contact for the BMV. In this role, you’ll provide timely and accurate customer service, utilizing communication and computer skills, along with on-the-job training, to assist millions of Hoosiers with their BMV needs.
Salary Statement
: The salary for this position typically starts at $29,588.00. A Day in the Life:
The essential functions include: Conducting customer transactions using your knowledge Answering questions and providing guidance to customers Assisting with opening and closing the branch Checking transactions for accuracy and proper accounting Working with leadership to resolve escalated customer concerns and system issues Filing applications as completed throughout the day This description is not exhaustive; duties and responsibilities may change or be added as needed. What You'll Need for Success:
Requirements include: High school diploma or equivalent Strong critical thinking and troubleshooting skills Ability to process cash and card transactions Willingness to travel up to 20% for branch, training, or community activities Ability to perform essential functions with or without reasonable accommodations Supervisory Responsibilities/Direct Reports:
This role may include supervisory responsibilities based on agency needs. Benefits of Employment with the State of Indiana: The state offers a comprehensive benefits package, including: Multiple medical plans, vision, and dental coverage Wellness Rewards Program Health savings account with state contributions Flexible work options, including potential hybrid remote work Deferred compensation (similar to 401k) with employer match Two fully-funded pension plans Paid leave policies, including paid parental and community service leave Paid vacation, personal, and sick leave Paid holidays Education Reimbursement Group life insurance Employee assistance program Public Service Loan Forgiveness Program eligibility Free parking for most roles LinkedIn Learning access The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available for individuals with disabilities. For assistance, contact the Indiana State Personnel Department at jobs@spd.IN.gov.
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: Customer Service Representatives serve as the frontline contact for the BMV. In this role, you’ll provide timely and accurate customer service, utilizing communication and computer skills, along with on-the-job training, to assist millions of Hoosiers with their BMV needs.
Salary Statement
: The salary for this position typically starts at $29,588.00. A Day in the Life:
The essential functions include: Conducting customer transactions using your knowledge Answering questions and providing guidance to customers Assisting with opening and closing the branch Checking transactions for accuracy and proper accounting Working with leadership to resolve escalated customer concerns and system issues Filing applications as completed throughout the day This description is not exhaustive; duties and responsibilities may change or be added as needed. What You'll Need for Success:
Requirements include: High school diploma or equivalent Strong critical thinking and troubleshooting skills Ability to process cash and card transactions Willingness to travel up to 20% for branch, training, or community activities Ability to perform essential functions with or without reasonable accommodations Supervisory Responsibilities/Direct Reports:
This role may include supervisory responsibilities based on agency needs. Benefits of Employment with the State of Indiana: The state offers a comprehensive benefits package, including: Multiple medical plans, vision, and dental coverage Wellness Rewards Program Health savings account with state contributions Flexible work options, including potential hybrid remote work Deferred compensation (similar to 401k) with employer match Two fully-funded pension plans Paid leave policies, including paid parental and community service leave Paid vacation, personal, and sick leave Paid holidays Education Reimbursement Group life insurance Employee assistance program Public Service Loan Forgiveness Program eligibility Free parking for most roles LinkedIn Learning access The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available for individuals with disabilities. For assistance, contact the Indiana State Personnel Department at jobs@spd.IN.gov.
#J-18808-Ljbffr