BMV Customer Service Representative
State of Indiana, Richmond, IN, United States
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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles was named one of Indiana’s 2023 Top Workplaces by its employees.
The BMV’s mission is to serve all Hoosiers by providing top-tier driver and vehicle services in a timely and accurate manner, ensuring security and transparency. The team works throughout Indiana and fosters an environment where we:
• Embrace product innovation
Role Overview
: Customer Service Representatives serve as the frontline contact for the BMV. They provide timely and accurate customer service, utilizing communication and computer skills, along with on-the-job training, to assist millions of Hoosiers with their BMV needs. Salary Statement
: The starting salary for this position is $29,588.00. A Day in the Life:
The essential functions include: Conducting customer transactions using your knowledge Answering questions and providing guidance to customers Assisting with opening and closing the branch Checking transactions for accuracy and proper accounting Working with leadership to resolve escalated concerns and system issues Filing applications throughout the day This description is not exhaustive; duties may change or be added at any time without notice. What You'll Need for Success:
Applicants must meet these requirements: High school diploma or equivalent Strong critical thinking and troubleshooting skills Ability to process cash and card transactions Willingness to travel up to 20% to branches, training, or community activities Ability to perform essential functions with or without reasonable accommodations Supervisory Responsibilities/Direct Reports:
This role may include supervisory duties depending on agency needs. Benefits of Employment with the State of Indiana: Full-time employees enjoy a comprehensive benefits package, including: Three medical plans (including RX), vision, and dental Wellness Rewards Program with gift card incentives Health savings account with bi-weekly employer contributions Flexible work schedules, including potential hybrid remote options Deferred compensation 457(b) plan with employer match Two fully-funded pension plans Paid leave policies, including: 150 hours of paid New Parent Leave and up to 8 weeks of Childbirth Recovery Leave Up to 15 hours of paid community service leave 180 hours of combined paid vacation, personal, and sick leave 12 paid holidays (14 during election years) Education Reimbursement Program Group life insurance Employee assistance program for behavioral health Qualified for Public Service Loan Forgiveness Free parking for most positions Access to LinkedIn Learning The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available upon request. For assistance, contact the Indiana State Personnel Department at jobs@spd.IN.gov.
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: Customer Service Representatives serve as the frontline contact for the BMV. They provide timely and accurate customer service, utilizing communication and computer skills, along with on-the-job training, to assist millions of Hoosiers with their BMV needs. Salary Statement
: The starting salary for this position is $29,588.00. A Day in the Life:
The essential functions include: Conducting customer transactions using your knowledge Answering questions and providing guidance to customers Assisting with opening and closing the branch Checking transactions for accuracy and proper accounting Working with leadership to resolve escalated concerns and system issues Filing applications throughout the day This description is not exhaustive; duties may change or be added at any time without notice. What You'll Need for Success:
Applicants must meet these requirements: High school diploma or equivalent Strong critical thinking and troubleshooting skills Ability to process cash and card transactions Willingness to travel up to 20% to branches, training, or community activities Ability to perform essential functions with or without reasonable accommodations Supervisory Responsibilities/Direct Reports:
This role may include supervisory duties depending on agency needs. Benefits of Employment with the State of Indiana: Full-time employees enjoy a comprehensive benefits package, including: Three medical plans (including RX), vision, and dental Wellness Rewards Program with gift card incentives Health savings account with bi-weekly employer contributions Flexible work schedules, including potential hybrid remote options Deferred compensation 457(b) plan with employer match Two fully-funded pension plans Paid leave policies, including: 150 hours of paid New Parent Leave and up to 8 weeks of Childbirth Recovery Leave Up to 15 hours of paid community service leave 180 hours of combined paid vacation, personal, and sick leave 12 paid holidays (14 during election years) Education Reimbursement Program Group life insurance Employee assistance program for behavioral health Qualified for Public Service Loan Forgiveness Free parking for most positions Access to LinkedIn Learning The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available upon request. For assistance, contact the Indiana State Personnel Department at jobs@spd.IN.gov.
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