BMV Customer Service Representative
State of Indiana, Fort Wayne, IN, United States
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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The team works throughout Indiana and is dedicated to fostering an environment where we:
• Embrace product innovation
Role Overview
: Customer Service Representatives serve as the frontline contact for the BMV. You’ll provide timely and accurate customer service, utilizing good communication and computer skills, along with on-the-job training, to assist millions of Hoosiers with their BMV needs.
Salary Statement
: The salary for this position typically starts at $29,588.00. A Day in the Life:
The essential functions include: Conducting customer transactions using your knowledge Answering questions and providing guidance Assisting with daily opening and closing of the branch Checking transactions for accuracy, timeliness, and proper accounting Working with leadership to resolve escalated concerns and system issues Filing applications throughout the day The description is not exhaustive and duties may change or be added at any time with or without notice. What You'll Need for Success:
Requirements include: High school diploma or equivalent Critical thinking and troubleshooting skills Ability to process cash and card transactions Willingness to travel up to 20% for branch, training, or community activities Ability to perform essential functions with or without reasonable accommodations Supervisory Responsibilities/Direct Reports:
This role may include supervisory duties depending on agency needs. Benefits of Employment with the State of Indiana: The state offers a comprehensive benefits package, including: Multiple medical, vision, and dental plans Wellness Rewards Program Health savings account with employer contribution Flexible scheduling, including potential hybrid remote work Deferred compensation 457(b) plan with employer match Two fully-funded pension plans Generous leave policies, including paid parental and community service leave Paid vacation, personal, and sick leave Paid holidays (12, 14 on election years) Education Reimbursement Group life insurance Employee assistance program Public Service Loan Forgiveness Program eligibility Free parking for most positions Access to LinkedIn Learning The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available upon request. For assistance, contact the Indiana State Personnel Department at jobs@spd.IN.gov.
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: Customer Service Representatives serve as the frontline contact for the BMV. You’ll provide timely and accurate customer service, utilizing good communication and computer skills, along with on-the-job training, to assist millions of Hoosiers with their BMV needs.
Salary Statement
: The salary for this position typically starts at $29,588.00. A Day in the Life:
The essential functions include: Conducting customer transactions using your knowledge Answering questions and providing guidance Assisting with daily opening and closing of the branch Checking transactions for accuracy, timeliness, and proper accounting Working with leadership to resolve escalated concerns and system issues Filing applications throughout the day The description is not exhaustive and duties may change or be added at any time with or without notice. What You'll Need for Success:
Requirements include: High school diploma or equivalent Critical thinking and troubleshooting skills Ability to process cash and card transactions Willingness to travel up to 20% for branch, training, or community activities Ability to perform essential functions with or without reasonable accommodations Supervisory Responsibilities/Direct Reports:
This role may include supervisory duties depending on agency needs. Benefits of Employment with the State of Indiana: The state offers a comprehensive benefits package, including: Multiple medical, vision, and dental plans Wellness Rewards Program Health savings account with employer contribution Flexible scheduling, including potential hybrid remote work Deferred compensation 457(b) plan with employer match Two fully-funded pension plans Generous leave policies, including paid parental and community service leave Paid vacation, personal, and sick leave Paid holidays (12, 14 on election years) Education Reimbursement Group life insurance Employee assistance program Public Service Loan Forgiveness Program eligibility Free parking for most positions Access to LinkedIn Learning The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available upon request. For assistance, contact the Indiana State Personnel Department at jobs@spd.IN.gov.
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