Leidos
Job Overview
Leidos is seeking full‑time Customer Service Representatives to support the U.S. Department of Housing and Urban Development (HUD) at FHA Resource Centers in Indianapolis, IN. The role supports HUD’s Mortgage Administration and FHA mortgage programs through ongoing training while delivering excellent customer service to connect clients with program resources.
Responsibilities
Reply to calls and emails from the public on housing and FHA mortgages.
Utilize the knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
Deliver excellent customer service in a high‑volume call center, including responding to customer complaints.
Document customer email and phone communications within an internal database.
Qualifications
High School diploma or GED certificate.
Minimum of 2 years of contact center experience or telephone customer service experience.
Ability to navigate multiple computer systems and applications to provide information to clients.
Excellent time management skills and dependability.
Experience with MS Office (Outlook, Word, Teams).
Strong written and verbal communication skills and telephone etiquette.
Keyboarding proficiency of at least 40 words per minute.
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Preferred Qualifications
Call Center (Omnichannel) background.
Experience in rental property management or mortgage servicing, including handling complaints.
Benefits
Monday–Friday schedule with no weekend work.
Benefits day one, including medical and dental insurance.
401(k) participation.
Immediate and ongoing training to support your success.
Discounted Leidos stock purchase and other employee discounts.
Company‑wide career mobility.
Company‑sponsored Public Trust eligibility upon hire.
Voluntary overtime may be available based on business needs.
Paid Time Off (PTO) accrued at up to 15 days a year.
11 paid holidays per year.
Pay $17.00 per hour.
EEO Statement All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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Responsibilities
Reply to calls and emails from the public on housing and FHA mortgages.
Utilize the knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
Deliver excellent customer service in a high‑volume call center, including responding to customer complaints.
Document customer email and phone communications within an internal database.
Qualifications
High School diploma or GED certificate.
Minimum of 2 years of contact center experience or telephone customer service experience.
Ability to navigate multiple computer systems and applications to provide information to clients.
Excellent time management skills and dependability.
Experience with MS Office (Outlook, Word, Teams).
Strong written and verbal communication skills and telephone etiquette.
Keyboarding proficiency of at least 40 words per minute.
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Preferred Qualifications
Call Center (Omnichannel) background.
Experience in rental property management or mortgage servicing, including handling complaints.
Benefits
Monday–Friday schedule with no weekend work.
Benefits day one, including medical and dental insurance.
401(k) participation.
Immediate and ongoing training to support your success.
Discounted Leidos stock purchase and other employee discounts.
Company‑wide career mobility.
Company‑sponsored Public Trust eligibility upon hire.
Voluntary overtime may be available based on business needs.
Paid Time Off (PTO) accrued at up to 15 days a year.
11 paid holidays per year.
Pay $17.00 per hour.
EEO Statement All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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