Mortgage Servicing - Customer Service Representative

divh2Mortgage Servicing Professionals/h2pLeidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures./ppWhats in it for you?/pulliMonday - Friday schedule with no weekend work/liliAccess to benefits on day one, including medical and dental insurance, 401K, Life, ADD, and Voluntary Disability plans/liliImmediate and ongoing training to support your success/liliDiscounted Leidos stock purchase and other Employee Discounts/liliCompany-wide career mobility/liliCompany-sponsored Public Trust eligibility upon hire/liliVoluntary overtime may be available based on business needs/liliPaid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year/lili11 paid holidays per year/li/ulpMortgage Servicing opportunities available:/pulliFull-time (30 - 40 hours a week)/lili10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs)/li/ulpAs a Mortgage Servicing Customer Service Representative, you will:/pulliProvide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures/liliUse your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge clients requests/liliFollow standard operating procedures for various topics, systems, and contact channels/liliDocument all of your contacts in a database/liliKeep up to date on FHA mortgage processes and procedures/li/ulpTo be a successful Mortgage Servicing Customer Service Representative, you will possess:/pulliThe capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients/liliExcellent time management skills and dependability/liliStrong written and verbal communication skills, including telephone etiquette/liliKeyboarding proficiency of at least 40 words per minute/li/ulpRequired Qualifications:/pulliHigh School diploma or General Educational Development (GED) certificate/liliMinimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist)/liliMinimum of 1 year of contact center experience or telephone customer service experience./liliAbility to obtain a Public Trust Security clearance, which includes a credit check and background investigation/liliAbility to work an 8-hour shift (including a 30-minute lunch break), Monday

Friday, based on business needs/li/ulpDesired Qualifications:/pulliFHA knowledge/experience/liliContact Center experience (Omnichannel)/li/ulpThe pay for this position is $18-$20 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits./p/div