Customer Support Representative
Motion Recruitment, Alpharetta, GA, United States
Senior Manager, Enterprise Talent Services @ Motion Recruitment
Our client, a major risk/analytics company, is actively looking for a Customer Support Representative to join their team in Alpharetta, GA!
*** This begins as a 6 month contract, with an opportunity to extend or convert to FT ***
Major Job Duties and Responsibilities
Investigate and resolve disputes within required SLAs
Respond consumer inquiries or notify them of dispute investigation results
Refer unresolved consumer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Education/Experience
High School Diploma or GED (Typically required)
Entry level
2 years customer service related experience required
Skills
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
Ability to work independently and manage one’s time (Required)
Ability to accurately document and record customer/client information (Required)
Previous experience with computer applications, such as MS Outlook or data entry software (Typically required)
Seniority level Associate
Employment type Contract
Job function Customer Service
Industries Administrative and Support Services
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*** This begins as a 6 month contract, with an opportunity to extend or convert to FT ***
Major Job Duties and Responsibilities
Investigate and resolve disputes within required SLAs
Respond consumer inquiries or notify them of dispute investigation results
Refer unresolved consumer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Education/Experience
High School Diploma or GED (Typically required)
Entry level
2 years customer service related experience required
Skills
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
Ability to work independently and manage one’s time (Required)
Ability to accurately document and record customer/client information (Required)
Previous experience with computer applications, such as MS Outlook or data entry software (Typically required)
Seniority level Associate
Employment type Contract
Job function Customer Service
Industries Administrative and Support Services
#J-18808-Ljbffr