Customer Service Representative
Motion Recruitment, Alpharetta, GA, United States
Our client is looking to hire a
Customer Service Representative
to support customer inquiries and ensure a positive client experience. This is an opportunity that is an initial 6-month contract looking to hire Full-Time located near Alpharetta, GA. This is a great opportunity for someone early in their career who enjoys problem-solving, communicating with customers, and working in a fast-paced environment. Schedule- Remote (1-2 times a month in office) What You’ll Be Doing
Serve as the first point of contact for customers, handling inquiries related to products and services Identify customer issues and provide appropriate solutions or follow-up as needed Manage a mix of inbound and outbound communication (calls, emails, etc.) Investigate and resolve customer disputes within established SLAs Communicate updates and outcomes of inquiries or investigations to customers Escalate unresolved issues to the appropriate internal teams Accurately document all customer interactions, complaints, and resolutions What We’re Looking For
2+ years of customer service experience Strong verbal and written communication skills Excellent interpersonal skills and a customer-first mindset High attention to detail with strong documentation skills Ability to work independently and manage time effectively Comfortable using systems like MS Outlook and data entry tools Qualifications
High School Diploma or GED required Entry-level role with opportunities to grow
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Customer Service Representative
to support customer inquiries and ensure a positive client experience. This is an opportunity that is an initial 6-month contract looking to hire Full-Time located near Alpharetta, GA. This is a great opportunity for someone early in their career who enjoys problem-solving, communicating with customers, and working in a fast-paced environment. Schedule- Remote (1-2 times a month in office) What You’ll Be Doing
Serve as the first point of contact for customers, handling inquiries related to products and services Identify customer issues and provide appropriate solutions or follow-up as needed Manage a mix of inbound and outbound communication (calls, emails, etc.) Investigate and resolve customer disputes within established SLAs Communicate updates and outcomes of inquiries or investigations to customers Escalate unresolved issues to the appropriate internal teams Accurately document all customer interactions, complaints, and resolutions What We’re Looking For
2+ years of customer service experience Strong verbal and written communication skills Excellent interpersonal skills and a customer-first mindset High attention to detail with strong documentation skills Ability to work independently and manage time effectively Comfortable using systems like MS Outlook and data entry tools Qualifications
High School Diploma or GED required Entry-level role with opportunities to grow
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