Customer Service Representative 2
Nesco Resource, Sierra Vista, AZ, United States
Customer Service & Administrative Responsibilities
Provide customer support via phone and in person, assisting with questions, services, and issue resolution
Process requests related to licenses, registrations, permits, and program eligibility
Accurately enter and manage orders, account updates, and service changes
Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions
Resolve billing and service issues, including adjustments, refunds, and account corrections
Complete and process forms such as contracts, change of address requests, and service discontinuation orders
Escalate unresolved issues to appropriate departments for further investigation
Calculate service charges, collect payments, and coordinate billing as needed
Follow up with customers regarding inquiries, claim updates, or service adjustments
Advanced Customer Support Functions
Perform
journey-level customer service
tasks requiring independent judgment and problem-solving
Handle complex or sensitive customer concerns with professionalism and discretion
Research, analyze policies, and compile information to resolve escalated issues
Support claim-related processes and communicate outcomes or required actions
Cash Handling & Administrative Duties
Reconcile daily cash receipts and verify balances
Prepare and submit deposits to banking institutions or state offices
Ensure accuracy and compliance with financial handling procedures
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Provide customer support via phone and in person, assisting with questions, services, and issue resolution
Process requests related to licenses, registrations, permits, and program eligibility
Accurately enter and manage orders, account updates, and service changes
Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions
Resolve billing and service issues, including adjustments, refunds, and account corrections
Complete and process forms such as contracts, change of address requests, and service discontinuation orders
Escalate unresolved issues to appropriate departments for further investigation
Calculate service charges, collect payments, and coordinate billing as needed
Follow up with customers regarding inquiries, claim updates, or service adjustments
Advanced Customer Support Functions
Perform
journey-level customer service
tasks requiring independent judgment and problem-solving
Handle complex or sensitive customer concerns with professionalism and discretion
Research, analyze policies, and compile information to resolve escalated issues
Support claim-related processes and communicate outcomes or required actions
Cash Handling & Administrative Duties
Reconcile daily cash receipts and verify balances
Prepare and submit deposits to banking institutions or state offices
Ensure accuracy and compliance with financial handling procedures
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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