Customer Service Representative I
Astyra Corporation, Albany, NY, United States
Customer Service Representative
This is a 6 month, remote contract position – Potential for extension and/or conversion.
The main function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This role involves identifying customer issues, offering solutions, and providing follow-up as needed. Customer service representatives may handle inbound, outbound, or a combination of both types of communication.
Responsibilities
Resolve customer service or billing complaints by exchanging merchandise, issuing refunds, and adjusting bills
Contact customers to respond to inquiries or provide updates on claim investigations and adjustments
Refer unresolved customer concerns to the appropriate departments for further investigation
Maintain detailed records of customer interactions, transactions, inquiries, complaints, and resolutions
Provide timely follow-up to ensure customer satisfaction
Skills/Knowledge/Experience
Call center experience
Strong verbal and written communication skills
Attention to detail and strong interpersonal skills
Ability to work independently and manage time effectively
Ability to accurately document and record customer information
Experience with computer applications such as MS Outlook or data entry systems
Required Skills/Knowledge/Experience
1–3 years of customer service-related experience
Experience working in a remote environment
Preferred Skills/Knowledge/Experience
Experience handling both inbound and outbound customer interactions
Education/Certification
High school diploma or GED preferred
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The main function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This role involves identifying customer issues, offering solutions, and providing follow-up as needed. Customer service representatives may handle inbound, outbound, or a combination of both types of communication.
Responsibilities
Resolve customer service or billing complaints by exchanging merchandise, issuing refunds, and adjusting bills
Contact customers to respond to inquiries or provide updates on claim investigations and adjustments
Refer unresolved customer concerns to the appropriate departments for further investigation
Maintain detailed records of customer interactions, transactions, inquiries, complaints, and resolutions
Provide timely follow-up to ensure customer satisfaction
Skills/Knowledge/Experience
Call center experience
Strong verbal and written communication skills
Attention to detail and strong interpersonal skills
Ability to work independently and manage time effectively
Ability to accurately document and record customer information
Experience with computer applications such as MS Outlook or data entry systems
Required Skills/Knowledge/Experience
1–3 years of customer service-related experience
Experience working in a remote environment
Preferred Skills/Knowledge/Experience
Experience handling both inbound and outbound customer interactions
Education/Certification
High school diploma or GED preferred
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