Customer Service Representative
The French Agency Professional Placement, Reno, NV, United States
POSITION: Customer Service Representative
DEPARTMENT: Sales & Customer Service Department
REPORTS TO: Customer Service Manager
SCHEDULE: Monday - Friday 8AM to 5 PM
PAYING: $18/hour
MISSION: • Serves customers, Sales Department, and Representatives by providing product & service Information.
MAIN RESPONSIBILITIES AND TASKS (NON-EXHAUSTIVE):
MAIN RESPONSIBILITIES AND TASKS (NON-EXHAUSTIVE):
§ Physically able to lift filling boxes up to 50lbs, across the Sales and Customer Service Department § Deal directly with customers either by telephone or electronically § Respond promptly to customer inquiries § Handle & resolve customer complaints § Obtain & evaluate all relevant information to handle inquiries & complaints § Direct requests and unresolved issues to the designated resource § Communicate & coordinate with internal & external departments § Attends production meetings as required § Assists the customer with maintaining proper inventory § Process releases and production § Keep up-to-date manual spreadsheets for programs, volume pricing, and customer inventories § Review shipments from the previous day, confirm the accuracy, and confirm with the customer § Coordinating with shipping and production to ensure meetings are expected, Have Ready dates & ship dates for products § Support graphics by supplying new item write-ups, graphics requests & job checklists § Creates & Maintains Part numbers in our ERP system (Sage) § Process art billing for new and revised items § Review PDFs and forward to the customer or rep for approval § Send color targets to the customer for approval § Assist Sales Department with all requests (i.e., inventories, sales histories, etc.) § Review inventories for slow, aged, and non-moving items § Retrieve job pockets for art that’s being revised § Request samples for customers, sales & reps § Keep files up to date and in order § Issues RMA’s and arranges product pickup § Write up credits § Review the art billing for the ability to invoice § Attends final QA process as needed § Ensure pricing is correct and reviewed as needed § Cross-check other CSR’s Sales Orders and PO’s. § Scan and send shipments for Customer Service Manager review.
MINOR RESPONSIBILITIES:
§ Participating in the implementation of new policy and procedures § Continuing training as the job requires § Works with AP to order services or products done outside of Sierra § Filling in where needed in the Sales & Customer Service Department § Attends meetings when requested § Involved in creating and implementing procedures and processes § Assist throughout all departments as needed
MISSION: • Serves customers, Sales Department, and Representatives by providing product & service Information.
MAIN RESPONSIBILITIES AND TASKS (NON-EXHAUSTIVE):
MAIN RESPONSIBILITIES AND TASKS (NON-EXHAUSTIVE):
§ Physically able to lift filling boxes up to 50lbs, across the Sales and Customer Service Department § Deal directly with customers either by telephone or electronically § Respond promptly to customer inquiries § Handle & resolve customer complaints § Obtain & evaluate all relevant information to handle inquiries & complaints § Direct requests and unresolved issues to the designated resource § Communicate & coordinate with internal & external departments § Attends production meetings as required § Assists the customer with maintaining proper inventory § Process releases and production § Keep up-to-date manual spreadsheets for programs, volume pricing, and customer inventories § Review shipments from the previous day, confirm the accuracy, and confirm with the customer § Coordinating with shipping and production to ensure meetings are expected, Have Ready dates & ship dates for products § Support graphics by supplying new item write-ups, graphics requests & job checklists § Creates & Maintains Part numbers in our ERP system (Sage) § Process art billing for new and revised items § Review PDFs and forward to the customer or rep for approval § Send color targets to the customer for approval § Assist Sales Department with all requests (i.e., inventories, sales histories, etc.) § Review inventories for slow, aged, and non-moving items § Retrieve job pockets for art that’s being revised § Request samples for customers, sales & reps § Keep files up to date and in order § Issues RMA’s and arranges product pickup § Write up credits § Review the art billing for the ability to invoice § Attends final QA process as needed § Ensure pricing is correct and reviewed as needed § Cross-check other CSR’s Sales Orders and PO’s. § Scan and send shipments for Customer Service Manager review.
MINOR RESPONSIBILITIES:
§ Participating in the implementation of new policy and procedures § Continuing training as the job requires § Works with AP to order services or products done outside of Sierra § Filling in where needed in the Sales & Customer Service Department § Attends meetings when requested § Involved in creating and implementing procedures and processes § Assist throughout all departments as needed