Remote Customer Support Representative
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Remote Customer Support Representative focused on Healthcare Technology for Veterans.
Key Responsibilities
Respond to customer product inquiries and troubleshoot issues via telephone and chat Document customer interactions and collaborate with teammates to resolve complex issues Escalate unresolved technical issues to senior support resources as needed
Required Qualifications
Minimum of 4 years of relevant work experience Prior experience in a help desk, technical support, or product support environment Ability to complete VA background clearance shortly after hire Experience supporting healthcare, medical devices, or regulated products is preferred Demonstrated comfort handling high-volume phone-based customer interactions
Respond to customer product inquiries and troubleshoot issues via telephone and chat Document customer interactions and collaborate with teammates to resolve complex issues Escalate unresolved technical issues to senior support resources as needed
Required Qualifications
Minimum of 4 years of relevant work experience Prior experience in a help desk, technical support, or product support environment Ability to complete VA background clearance shortly after hire Experience supporting healthcare, medical devices, or regulated products is preferred Demonstrated comfort handling high-volume phone-based customer interactions