Teleperformance
Customer Service Representative - Mandarin
Teleperformance, Saint Cloud, Minnesota, us, 56398
Employer Industry: E-commerce Customer Support
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction and brand loyalty
Work in a fast‑paced environment that values continuous learning and improvement
Engage in a role that emphasizes communication and interpersonal skills
What to Expect (Job Responsibilities)
Serve as the primary contact for customers using the employer's website shopping channel
Provide timely support to customers through inbound phone calls and email
Support customers in placing online orders and processing payments securely
Identify and elevate priority issues through appropriate channels as necessary
Collaborate with team members to enhance the customer support experience
What is Required (Qualifications)
Bachelor’s Degree or at least a Diploma or equivalent in any discipline
Minimum of 6 months work experience in customer support or related field
Proficiency in B2 level English and Mandarin (reading, writing, speaking, and aural comprehension)
Minimum typing speed of 40 wpm with a 90% accuracy score
Strong interpersonal skills, including customer service orientation and active listening abilities
How to Stand Out (Preferred Qualifications)
Call center experience is a distinct advantage
Degree in English with Communication, English for Professionals, Mass Communication, or related fields
Passion for communication and interacting with people
Positive attitude and willingness to learn and improve
Ability to handle queries and objections in a professional manner
#CustomerSupport #Ecommerce #CareerGrowth #Bilingual #CustomerSatisfaction
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction and brand loyalty
Work in a fast‑paced environment that values continuous learning and improvement
Engage in a role that emphasizes communication and interpersonal skills
What to Expect (Job Responsibilities)
Serve as the primary contact for customers using the employer's website shopping channel
Provide timely support to customers through inbound phone calls and email
Support customers in placing online orders and processing payments securely
Identify and elevate priority issues through appropriate channels as necessary
Collaborate with team members to enhance the customer support experience
What is Required (Qualifications)
Bachelor’s Degree or at least a Diploma or equivalent in any discipline
Minimum of 6 months work experience in customer support or related field
Proficiency in B2 level English and Mandarin (reading, writing, speaking, and aural comprehension)
Minimum typing speed of 40 wpm with a 90% accuracy score
Strong interpersonal skills, including customer service orientation and active listening abilities
How to Stand Out (Preferred Qualifications)
Call center experience is a distinct advantage
Degree in English with Communication, English for Professionals, Mass Communication, or related fields
Passion for communication and interacting with people
Positive attitude and willingness to learn and improve
Ability to handle queries and objections in a professional manner
#CustomerSupport #Ecommerce #CareerGrowth #Bilingual #CustomerSatisfaction
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr