Legend Management Group
Responsibilities
Create exceptional experiences by responding promptly and professionally to all customer inquiries received in person, by email and phone.
Establish a positive relationship with each resident, future resident, and all visitors.
Attract new residents through advertising, conducting leasing tours, and encouraging referrals.
Oversee and manage all leads in the lead management system and follow up using Legend’s best practices.
Manage the leasing process from first point of contact to move‐in.
Use market and competitor knowledge to lead leasing meetings.
Prepare all sales administrative reports.
Monitor service requests and communicate with the service team and residents to assure concerns are resolved adequately.
Coordinate and participate in resident retention program and renewal process.
Plan, manage and conduct marketing outreach with the leasing team to help the site achieve monthly goals.
Together with Property Managers and Assistants, organize and conduct resident events.
Consistently post engaging content to social media accounts.
Demonstrate behaviors that cultivate a positive work culture.
Commit to professional development, stay up-to-date with industry trends and changes, and attend training.
Qualifications
High school diploma or equivalent.
Customer service and sales experience; 1+ years in multi‑family property management.
Understanding of property management software.
Social media experience (Facebook, Instagram).
Knowledge of all phases of leasing and resident retention.
Benefits
Great compensation package and bonus plan.
100% employer‑paid health insurance.
Dental & Vision Insurance.
Paid time off – holidays, vacation, sick, administrative, and bereavement.
Company matched 401K.
Tuition Assistance.
About Us Legend Management Group is an apartment management group with communities in Maryland and Virginia that has served the area’s most discerning residents for over 35 years. Legend has consistently earned the Employee Choice Award through the Swift Bunny employee engagement survey program. The award demonstrates that Legend’s leaders care about team member feedback and are committed to creating positive, productive workplaces, minimizing employee turnover, and sustaining a culture where employees are valued. Our communities are staffed with caring, knowledgeable professionals committed to our residents’ quality of life. We apply our core values of People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower to every team member, resident, and partner.
Equal Employment Opportunity We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Limitations and Disclaimer This job description only describes the general nature and illustrative level of work performed; it is not intended as an exhaustive list of tasks, responsibilities, and skills. Team members will be required to follow other job‑related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at‑will” basis.
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Create exceptional experiences by responding promptly and professionally to all customer inquiries received in person, by email and phone.
Establish a positive relationship with each resident, future resident, and all visitors.
Attract new residents through advertising, conducting leasing tours, and encouraging referrals.
Oversee and manage all leads in the lead management system and follow up using Legend’s best practices.
Manage the leasing process from first point of contact to move‐in.
Use market and competitor knowledge to lead leasing meetings.
Prepare all sales administrative reports.
Monitor service requests and communicate with the service team and residents to assure concerns are resolved adequately.
Coordinate and participate in resident retention program and renewal process.
Plan, manage and conduct marketing outreach with the leasing team to help the site achieve monthly goals.
Together with Property Managers and Assistants, organize and conduct resident events.
Consistently post engaging content to social media accounts.
Demonstrate behaviors that cultivate a positive work culture.
Commit to professional development, stay up-to-date with industry trends and changes, and attend training.
Qualifications
High school diploma or equivalent.
Customer service and sales experience; 1+ years in multi‑family property management.
Understanding of property management software.
Social media experience (Facebook, Instagram).
Knowledge of all phases of leasing and resident retention.
Benefits
Great compensation package and bonus plan.
100% employer‑paid health insurance.
Dental & Vision Insurance.
Paid time off – holidays, vacation, sick, administrative, and bereavement.
Company matched 401K.
Tuition Assistance.
About Us Legend Management Group is an apartment management group with communities in Maryland and Virginia that has served the area’s most discerning residents for over 35 years. Legend has consistently earned the Employee Choice Award through the Swift Bunny employee engagement survey program. The award demonstrates that Legend’s leaders care about team member feedback and are committed to creating positive, productive workplaces, minimizing employee turnover, and sustaining a culture where employees are valued. Our communities are staffed with caring, knowledgeable professionals committed to our residents’ quality of life. We apply our core values of People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower to every team member, resident, and partner.
Equal Employment Opportunity We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Limitations and Disclaimer This job description only describes the general nature and illustrative level of work performed; it is not intended as an exhaustive list of tasks, responsibilities, and skills. Team members will be required to follow other job‑related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at‑will” basis.
#J-18808-Ljbffr