O'Reilly Auto Parts
Parts Specialist
role at
O'Reilly Auto Parts
Compensation Pay Range
$14.81 - $21.00 per hour
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.
Responsibilities
Follow and promote all company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
Promptly greet retail / walk‑in customers and assist them in selecting merchandise
Assist managers and/or installer service specialists in serving professional customers as needed
Complete assigned company training relevant to position
Provide excellent service to customers calling the store on the phone, including accurate parts lookup, quoting, recommending premium and related items, and offering the Low‑Price Guarantee
Maintain and secure the cash drawer, accept cash and/or checks, make accurate change, and process credit card transactions
Process exchanges and returns for credit in a friendly manner in accordance with company policies
Address and resolve customer complaints amicably
Assist with daily image maker and planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks – prepare new, core, and warranty merchandise returns for shipment to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after receiving corresponding training and meeting company requirements
Perform in‑store services for customers where state and local laws allow (install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (Driving record must meet company mandated driving eligibility requirements)
Perform all other duties as assigned
Skills / Education / Knowledge / Experience / Abilities Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish highly desired)
Total Compensation Package
Competitive wages & paid time off
Stock purchase plan & 401(k) with employer contributions starting day one
Medical, dental & vision insurance with optional flexible spending account (FSA)
Team member health / wellbeing programs
Tuition educational assistance programs
Opportunities for career growth
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Retail
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.
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role at
O'Reilly Auto Parts
Compensation Pay Range
$14.81 - $21.00 per hour
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.
Responsibilities
Follow and promote all company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
Promptly greet retail / walk‑in customers and assist them in selecting merchandise
Assist managers and/or installer service specialists in serving professional customers as needed
Complete assigned company training relevant to position
Provide excellent service to customers calling the store on the phone, including accurate parts lookup, quoting, recommending premium and related items, and offering the Low‑Price Guarantee
Maintain and secure the cash drawer, accept cash and/or checks, make accurate change, and process credit card transactions
Process exchanges and returns for credit in a friendly manner in accordance with company policies
Address and resolve customer complaints amicably
Assist with daily image maker and planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks – prepare new, core, and warranty merchandise returns for shipment to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after receiving corresponding training and meeting company requirements
Perform in‑store services for customers where state and local laws allow (install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (Driving record must meet company mandated driving eligibility requirements)
Perform all other duties as assigned
Skills / Education / Knowledge / Experience / Abilities Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish highly desired)
Total Compensation Package
Competitive wages & paid time off
Stock purchase plan & 401(k) with employer contributions starting day one
Medical, dental & vision insurance with optional flexible spending account (FSA)
Team member health / wellbeing programs
Tuition educational assistance programs
Opportunities for career growth
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Retail
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.
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