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Nexgrid, LLC.

Level I Customer Support Representative

Nexgrid, LLC., Fredericksburg, Virginia, us, 22403

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Unless otherwise stated Candidates must be authorized to work in the United States without visa sponsorship. Job Description:

Nexgrid is seeking an

entry-level Customer Support Representative

to provide

technical support

via

email, web, and phone . In this role, you will act as a

knowledge expert for utilities , assisting with

consulting and hands-on training

to ensure customer success. We''re looking for a

people person

with

strong communication skills

who enjoys helping others, solving problems, and building positive relationships with customers. If you thrive in a

fast-paced, team-oriented environment

and have a passion for customer service, we''d love to hear from you! What We Offer

Join a

fast-paced, profitable company

where you''ll have the opportunity to

learn, grow, and advance

at your own pace. We provide

incentives, rewards, and a supportive environment

to help you succeed. Qualifications

Experience managing

customer relationships and accounts

(small & large companies) Hands-on experience with

process development, documentation, and execution Ability to

manage resources

and execute processes effectively Strong

verbal and written communication skills

for both technical and non-technical audiences Ability to

multi-task and collaborate

with a team to meet customer needs Proficiency in

Microsoft Office Suite

(Excel, Visio, Word, Outlook, PowerPoint) Bonus Skills

Experience with

customer support applications

(Jira, Salesforce, or similar) Comfortable in a

fast-paced, team-oriented environment Self-motivated

with strong

problem-solving skills Experience using

technical applications and platforms Bonus opportunities Comprehensive benefits , including

free health insurance

for employees Free drinks and snacks Recruiters or otherprofessional service companies please do not contact us. Submit your resume with to hr@nexgrid.net orclick the Apply Now button below.

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