Zendesk
Why consider this job opportunity
Salary up to $179,000
Opportunity for bonuses, benefits, and related incentives
Flexible hybrid work environment with the option to work remotely part of the week
Chance to lead innovative AI‑driven solutions for government agencies
Collaborative culture that values diversity, equity, and inclusion in the workplace
Engage in continuous learning and professional development in cutting‑edge technologies
What to Expect (Job Responsibilities)
Conduct thorough discovery sessions to understand customer challenges and design tailored demos
Architect AI‑driven solutions that translate complex technologies into business‑focused narratives
Own the technical engagement throughout the sales cycle, ensuring alignment with customer goals
Collaborate cross‑functionally to influence product roadmap and go‑to‑market strategies
Measure and optimize impact using analytics to demonstrate ROI and drive continuous improvement
What is Required (Qualifications)
3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, or enterprise software environments
Proven experience in designing and executing customer pilots and proofs of concept
Understanding of AI technologies and their practical applications in customer experience
Strong analytical and storytelling abilities, with excellent communication skills
Bachelor’s degree or equivalent work experience; graduate degree is a plus
How to Stand Out (Preferred Qualifications)
Experience with AI technologies such as LLMs, ChatGPT, NLP, and automation frameworks
Expertise in domains such as CCaaS, ITSM, Business Intelligence, or Integration & Middleware
Willingness to travel as required for the role
Demonstrated ability to connect technical capabilities to strategic business impact
Equal‑Opportunity Employment Statement We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $179,000
Opportunity for bonuses, benefits, and related incentives
Flexible hybrid work environment with the option to work remotely part of the week
Chance to lead innovative AI‑driven solutions for government agencies
Collaborative culture that values diversity, equity, and inclusion in the workplace
Engage in continuous learning and professional development in cutting‑edge technologies
What to Expect (Job Responsibilities)
Conduct thorough discovery sessions to understand customer challenges and design tailored demos
Architect AI‑driven solutions that translate complex technologies into business‑focused narratives
Own the technical engagement throughout the sales cycle, ensuring alignment with customer goals
Collaborate cross‑functionally to influence product roadmap and go‑to‑market strategies
Measure and optimize impact using analytics to demonstrate ROI and drive continuous improvement
What is Required (Qualifications)
3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, or enterprise software environments
Proven experience in designing and executing customer pilots and proofs of concept
Understanding of AI technologies and their practical applications in customer experience
Strong analytical and storytelling abilities, with excellent communication skills
Bachelor’s degree or equivalent work experience; graduate degree is a plus
How to Stand Out (Preferred Qualifications)
Experience with AI technologies such as LLMs, ChatGPT, NLP, and automation frameworks
Expertise in domains such as CCaaS, ITSM, Business Intelligence, or Integration & Middleware
Willingness to travel as required for the role
Demonstrated ability to connect technical capabilities to strategic business impact
Equal‑Opportunity Employment Statement We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr