Zendesk
Employer Industry: Customer Experience (CX) and Employee Services (ES)
Why consider this job opportunity:
Salary up to $179,000
Potential for bonuses, benefits, and related incentives
Opportunity for career advancement and growth within a leading organization
Flexible hybrid work environment with remote work options
Work with cutting-edge AI and cloud technologies in a rapidly evolving industry
Collaborative and inclusive company culture focused on employee fulfillment
What to Expect (Job Responsibilities):
Conduct thorough discovery sessions to understand customer challenges and design tailored demos
Architect AI-driven solutions that translate advanced capabilities into business-focused narratives
Own the end-to-end technical engagement throughout the sales cycle
Integrate secure, scalable solutions using various cloud platforms and APIs for seamless workflows
Measure and optimize impact using analytics to demonstrate ROI and inform continuous improvement
What is Required (Qualifications):
3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, or enterprise software environments
Proven experience designing and executing customer pilots and proofs of concept
Understanding of AI technologies and their applications in customer experience
Expertise in domains such as CCaaS, Customer Service software, ITSM, or Integration & Middleware
Bachelor’s degree or equivalent work experience
How to Stand Out (Preferred Qualifications):
Graduate degree in a relevant field
Strong storytelling abilities to connect technical capabilities with strategic business impact
Excellent interpersonal, communication, presentation, and writing skills
Willingness to travel as required
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $179,000
Potential for bonuses, benefits, and related incentives
Opportunity for career advancement and growth within a leading organization
Flexible hybrid work environment with remote work options
Work with cutting-edge AI and cloud technologies in a rapidly evolving industry
Collaborative and inclusive company culture focused on employee fulfillment
What to Expect (Job Responsibilities):
Conduct thorough discovery sessions to understand customer challenges and design tailored demos
Architect AI-driven solutions that translate advanced capabilities into business-focused narratives
Own the end-to-end technical engagement throughout the sales cycle
Integrate secure, scalable solutions using various cloud platforms and APIs for seamless workflows
Measure and optimize impact using analytics to demonstrate ROI and inform continuous improvement
What is Required (Qualifications):
3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, or enterprise software environments
Proven experience designing and executing customer pilots and proofs of concept
Understanding of AI technologies and their applications in customer experience
Expertise in domains such as CCaaS, Customer Service software, ITSM, or Integration & Middleware
Bachelor’s degree or equivalent work experience
How to Stand Out (Preferred Qualifications):
Graduate degree in a relevant field
Strong storytelling abilities to connect technical capabilities with strategic business impact
Excellent interpersonal, communication, presentation, and writing skills
Willingness to travel as required
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr