DASH BPO
Job Title
Junior AI Specialist – DASH BPO, Puerto Rico
Overview The Junior AI Specialist supports senior team members and executes foundational tasks related to the development, deployment, and optimization of conversational AI solutions in a BPO environment.
Key Responsibilities
Assist in creating initial conversation flows and developing basic dialog trees for AI platforms.
Learn and apply foundational user‑centric design principles to support intuitive customer interactions.
Execute basic configuration and maintenance tasks on Amazon Connect and Genesys.
Support the development and foundational training of Natural Language Understanding (NLU).
Assist in basic Prompt Engineering tasks and document results from experiments involving large language models (LLMs) such as OpenAI GPT or Anthropic Claude.
Execute predefined testing scenarios on conversational systems to verify basic functionality, accuracy, and efficiency.
Gather and document data on user interactions to support senior specialists in identifying refinement areas for conversational flows.
Monitor system performance indicators and compile basic customer engagement metrics.
Extract and compile data using analytics tools to help assess the success of AI implementations.
Work closely with AI Specialists and developers to ensure solutions align with defined business goals.
Support coordination efforts with business, support, and technical teams to gather basic requirements needed for solution tailoring.
Requirements
Education: Bachelor’s degree in Computer Science, Artificial Intelligence, Engineering, or a related field.
Experience: 0–2 years in AI development through internships, academic projects, or personal projects involving conversational systems or NLP applications.
Interest in constructing conversational flows or dialog systems.
Technical Knowledge
Familiarity with Amazon Connect and/or Genesys and Twilio.
Basic understanding of NLP/NLU frameworks (e.g., Rasa, Dialogflow).
Exposure to programming languages relevant for AI/ML support tasks: Python (primary) and JavaScript.
Familiarity with AWS and Azure cloud platforms.
Exposure to integrating Speech‑to‑Text and Text‑to‑Speech platforms (e.g., Amazon Polly, Amazon Transcribe).
Skills
Developing analytical and problem‑solving skills.
Good written communication and basic presentation abilities.
Familiarity with agile methodologies.
Basic understanding of version control (Git/GitHub).
Preferred Qualifications
Practical experience with speech‑to‑text and text‑to‑speech systems.
Personal portfolio or GitHub repository showcasing conversational AI projects.
Basic knowledge of requirements for multilingual conversational AI solutions.
Certification in foundational AI/ML concepts or AWS cloud technologies.
Experience with conversational AI testing or quality assurance.
Employment Details Seniority Level: Mid‑Senior
Employment Type: Full‑time
Job Function: Information Technology (Software Development)
Location: Puerto Rico
Base Salary: $2,500.00 – $3,000.00
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Overview The Junior AI Specialist supports senior team members and executes foundational tasks related to the development, deployment, and optimization of conversational AI solutions in a BPO environment.
Key Responsibilities
Assist in creating initial conversation flows and developing basic dialog trees for AI platforms.
Learn and apply foundational user‑centric design principles to support intuitive customer interactions.
Execute basic configuration and maintenance tasks on Amazon Connect and Genesys.
Support the development and foundational training of Natural Language Understanding (NLU).
Assist in basic Prompt Engineering tasks and document results from experiments involving large language models (LLMs) such as OpenAI GPT or Anthropic Claude.
Execute predefined testing scenarios on conversational systems to verify basic functionality, accuracy, and efficiency.
Gather and document data on user interactions to support senior specialists in identifying refinement areas for conversational flows.
Monitor system performance indicators and compile basic customer engagement metrics.
Extract and compile data using analytics tools to help assess the success of AI implementations.
Work closely with AI Specialists and developers to ensure solutions align with defined business goals.
Support coordination efforts with business, support, and technical teams to gather basic requirements needed for solution tailoring.
Requirements
Education: Bachelor’s degree in Computer Science, Artificial Intelligence, Engineering, or a related field.
Experience: 0–2 years in AI development through internships, academic projects, or personal projects involving conversational systems or NLP applications.
Interest in constructing conversational flows or dialog systems.
Technical Knowledge
Familiarity with Amazon Connect and/or Genesys and Twilio.
Basic understanding of NLP/NLU frameworks (e.g., Rasa, Dialogflow).
Exposure to programming languages relevant for AI/ML support tasks: Python (primary) and JavaScript.
Familiarity with AWS and Azure cloud platforms.
Exposure to integrating Speech‑to‑Text and Text‑to‑Speech platforms (e.g., Amazon Polly, Amazon Transcribe).
Skills
Developing analytical and problem‑solving skills.
Good written communication and basic presentation abilities.
Familiarity with agile methodologies.
Basic understanding of version control (Git/GitHub).
Preferred Qualifications
Practical experience with speech‑to‑text and text‑to‑speech systems.
Personal portfolio or GitHub repository showcasing conversational AI projects.
Basic knowledge of requirements for multilingual conversational AI solutions.
Certification in foundational AI/ML concepts or AWS cloud technologies.
Experience with conversational AI testing or quality assurance.
Employment Details Seniority Level: Mid‑Senior
Employment Type: Full‑time
Job Function: Information Technology (Software Development)
Location: Puerto Rico
Base Salary: $2,500.00 – $3,000.00
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