Bardi Heating, Cooling, Plumbing, Electrical
Customer Service Representative
Bardi Heating, Cooling, Plumbing, Electrical, Norcross, Georgia, United States, 30092
Customer Service Representative – Bardi Home Services
We invest in you – At Bardi Home Services, we hire winning attitudes and train for success! Are you a people‑person who thrives in a fast‑paced environment and loves helping others? Do you want to build a long‑term career where your communication skills and attention to detail make a real difference every day? We’re looking for friendly, reliable, and motivated Customer Service Representatives to join our team.
This is your opportunity to be the first voice our customers hear – and to set the tone for a great experience from start to finish. Whether it’s answering questions, scheduling appointments, or resolving issues, you’ll play a vital role in making every customer feel valued, respected, and taken care of.
About Us Bardi Home Services is a full‑service residential HVAC, Plumbing, and Electrical company trusted by homeowners across Atlanta and beyond. With a BBB A+ Rating and hundreds of 5‑star reviews, we’re known for our strong team culture, rapid growth, and commitment to exceptional service.
What We Offer
Competitive Pay with Bonus Opportunities
Medical, Dental, and Vision Benefits
Paid Holidays & Paid Vacation
401(k) with Company Match (2%)
Short‑ & Long‑Term Disability Insurance
Paid Training & Ongoing Coaching
Incentive Programs & Team Recognition
Employee Appreciation Events
Benefits Start After Only 60 Days
A Positive, People‑First Culture
Atlanta Braves Season Tickets
Key Responsibilities
Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls
Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs
Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information
Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction
Follow‑Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information
Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry
Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience
Qualifications
Prior experience in customer service, call center, or office support preferred (home services industry a plus)
Excellent communication skills – friendly, clear, and confident
Strong attention to detail and follow‑through
Ability to multitask and stay calm under pressure
Comfortable with computers and software systems
A team player with a positive, can‑do attitude
High school diploma or equivalent
Bilingual (English/Spanish) a plus but not required
Available Shifts
Tuesday‑Friday 9am‑6pm, Saturday 7am‑4pm
Tuesday‑Saturday 9am‑6pm
Sunday‑Thursday 9am‑6pm
Bardi Home Services is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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This is your opportunity to be the first voice our customers hear – and to set the tone for a great experience from start to finish. Whether it’s answering questions, scheduling appointments, or resolving issues, you’ll play a vital role in making every customer feel valued, respected, and taken care of.
About Us Bardi Home Services is a full‑service residential HVAC, Plumbing, and Electrical company trusted by homeowners across Atlanta and beyond. With a BBB A+ Rating and hundreds of 5‑star reviews, we’re known for our strong team culture, rapid growth, and commitment to exceptional service.
What We Offer
Competitive Pay with Bonus Opportunities
Medical, Dental, and Vision Benefits
Paid Holidays & Paid Vacation
401(k) with Company Match (2%)
Short‑ & Long‑Term Disability Insurance
Paid Training & Ongoing Coaching
Incentive Programs & Team Recognition
Employee Appreciation Events
Benefits Start After Only 60 Days
A Positive, People‑First Culture
Atlanta Braves Season Tickets
Key Responsibilities
Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls
Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs
Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information
Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction
Follow‑Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information
Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry
Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience
Qualifications
Prior experience in customer service, call center, or office support preferred (home services industry a plus)
Excellent communication skills – friendly, clear, and confident
Strong attention to detail and follow‑through
Ability to multitask and stay calm under pressure
Comfortable with computers and software systems
A team player with a positive, can‑do attitude
High school diploma or equivalent
Bilingual (English/Spanish) a plus but not required
Available Shifts
Tuesday‑Friday 9am‑6pm, Saturday 7am‑4pm
Tuesday‑Saturday 9am‑6pm
Sunday‑Thursday 9am‑6pm
Bardi Home Services is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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