Lincare Holdings
Customer Service Rep - Texarkana, TX
Lincare Holdings, Texarkana, Texas, United States, 75503
The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.
Job Responsibilities
Calls patients for reorders of their nutrition
Reviews and makes sure all documentation received meets insurance guidelines
Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
Deletes, corrects, or re-enters patient orders as deemed necessary
Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel
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Job Responsibilities
Calls patients for reorders of their nutrition
Reviews and makes sure all documentation received meets insurance guidelines
Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
Deletes, corrects, or re-enters patient orders as deemed necessary
Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel
#J-18808-Ljbffr