Gerber Collision & Glass
4 days ago Be among the first 25 applicants
Welcome to Gerber Collision & Glass. Gerber Collision & Glass is one of the largest collision repair companies in North America. With over $3 billion in sales, more than 1,000 locations, and 10,000+ team members across the United States and Canada, we are passionate about delivering our goal to WOW Every Customer and Be the Best!
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description
The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents required repairs and parts replacement. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with all team members in achieving the repair facility’s KPIs. Key Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily “production walks” with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings, if required. Attend training, information sessions and workshops recommended by Store Manager. Maintain the store’s KPI’s by maximizing role performance. Uphold the company’s Core Values: Honesty, Integrity & Respect. Qualifications
Education and Experience
High School Diploma or equivalent. Minimum of 1 year of experience in a repair environment. Knowledge of Repairs and Original Equipment Guidelines. Awareness of how to look for answers. Basic computer skills. Must be willing to complete I‑CAR Training. Valid driver’s license. Required Skills and Abilities
Awareness of how to look for answers. Basic computer skills. Compliance with minimum of 1 year of experience. Must be willing to complete I‑CAR Training. Valid driver’s license. Benefits
Annual Paid Time Off (PTO) plans. 2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance effective Day 1. 401(k) Retirement Plan with company match. Employer Paid Short‑Term Disability & Life Insurance. Additional Voluntary Life Insurance. Continuing Education Opportunities. Free Prescription or Non‑Prescription Safety Glasses annually. Annual Voluntary Uniform Stipend. Legal Statements
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract. All hiring decisions are made by real people who review each application individually. Gerber Collision & Glass does not use artificial intelligence or automated tools to screen, assess, or select applicants. Compensation
Pay: $50,000 – $100,000 annual, depending on experience. Must be Michigan mechanics certified.
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The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents required repairs and parts replacement. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with all team members in achieving the repair facility’s KPIs. Key Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily “production walks” with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings, if required. Attend training, information sessions and workshops recommended by Store Manager. Maintain the store’s KPI’s by maximizing role performance. Uphold the company’s Core Values: Honesty, Integrity & Respect. Qualifications
Education and Experience
High School Diploma or equivalent. Minimum of 1 year of experience in a repair environment. Knowledge of Repairs and Original Equipment Guidelines. Awareness of how to look for answers. Basic computer skills. Must be willing to complete I‑CAR Training. Valid driver’s license. Required Skills and Abilities
Awareness of how to look for answers. Basic computer skills. Compliance with minimum of 1 year of experience. Must be willing to complete I‑CAR Training. Valid driver’s license. Benefits
Annual Paid Time Off (PTO) plans. 2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance effective Day 1. 401(k) Retirement Plan with company match. Employer Paid Short‑Term Disability & Life Insurance. Additional Voluntary Life Insurance. Continuing Education Opportunities. Free Prescription or Non‑Prescription Safety Glasses annually. Annual Voluntary Uniform Stipend. Legal Statements
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract. All hiring decisions are made by real people who review each application individually. Gerber Collision & Glass does not use artificial intelligence or automated tools to screen, assess, or select applicants. Compensation
Pay: $50,000 – $100,000 annual, depending on experience. Must be Michigan mechanics certified.
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