Office Specialist 2, Bilingual English & Spanish Required

* Provide in-person and phone support to clients and Home Care Workers by answering questions, verifying employment, and offering training on the Provider Time Capture (PTC) system.* Distribute forms, applications, and instructions, while screening clients for services and scheduling appointments as needed.* Enter service plan authorizations, manage Home Care Worker payroll, and the Provider Time Capture (PTC) system to ensure accurate and timely payments.* Process EBT cards, client checks, and medical cards, and reconcile documents in accordance with established policies.* Maintain accurate records, process incoming and outgoing mail, manage office supplies and equipment, and perform data entry tasks.* Complete administrative tasks such as voter registration, background checks, and file organization.* Receipts in monies Client Pay-in repayments/overpayments, Adult Foster Homes fees, processes bank deposits, and follows state agency guidelines for all negotiable documents and funds.* Support special projects, communicate issues and concern to management, and participate in ongoing professional development opportunities.* Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. **Or*** An associate degree in any field. **Or*** An equivalent combination of education and experience.* Experience using a range of software programs or databases to manage multiple tasks and meet competing deadlines.* Experience applying creative thinking to solve problems and improve workflows or processes.* Experience identifying and resolving a variety of challenges with empathy, professionalism, and sound judgment.* Experience providing respectful and supportive guidance to individuals dealing with complex or sensitive matters.* Experience communicating clearly and effectively in a way that is concise, respectful, and appropriate for different audiences.* Experience delivering in-person customer service in a professional office setting.* Duties for this role will be performed in an **office setting**.* Occasional, travel is required for attending meetings, trainings, and supporting work in other offices as needed. Some travel may be in hazardous weather conditions.* The work schedule is **Monday to Friday, 8 am to 5 pm PT**, with possible fluctuations based on service needs.* You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.* Quick decision-making may be necessary to ensure the safety of yourself and others.**Attention all candidates!**

**Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.** Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.**Your application materials are used to determine your starting salary range.** Please ensure that all education and experience you would like considered are included in your application materials. **Note:** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.**The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. #J-18808-Ljbffr