STS Technical Services
STS Technical Services is actively seeking a
Parts Counterperson . This person is responsible for commercial truck parts sales and customer service to retail and service department customers. This is a direct hire position for an established trucking company. Our client understands the value of each and every employee. They offer their
Parts Counterperson
a very competitive compensation and benefit package along with a collaborative work environment.
Candidates must be a US citizen and eligible to work for any employer in the USA.
Note: STS never charges our employees a placement fee, which means we offer our staffing services at no cost to you, the candidate.
Essential Duties and Responsibilities
The primary duties and responsibilities of the Parts Counterperson are to fulfill customer parts needs in the most efficient and accurate manner by:
Responding to customer parts or information requests quickly
Communicating with customers when a delay in response will occur and offering alternatives
Recording information carefully and identifying needed parts using most efficient method
Determining availability and price information and documenting this information as necessary
Providing part to customer from stock, procuring locally or creating a parts order as directed
Correctly documenting and completing part sale on parts invoice
Monitoring the status of customer orders, advising in case of problems and notifying upon arrival
Respond to phone calls within three rings, and the ability to handle multiple calls simultaneously
Receive, log and shelve parts within the parts room
Pick orders for internal and external customers
Maintain organization and accuracy of inventory within the parts room
Secondary Duties and Responsibilities
Organization and maintenance of the customer counter area, including pricing and application materials
Maintenance of the "Will Call" order bins that serve outside customers and service department
Organization and maintenance of the customer display and self-service area
Inventory control maintenance as directed by supervisor, including bin work and correction
Replenishing of stock in the customer display and self-service areas
Other duties as assigned by the Manager or Supervisor
Inventory control maintenance as directed by Parts Manager, including bin check and correction
General department organization and maintenance duties as directed by Parts Manager
Physical Requirements
The ability to stand during the majority of an 8-hour shift
An energy level that will support constant movement throughout the department during the shift
The ability to lift at least 50 pounds, unaided
The ability to periodically work beyond the scheduled 8-hour shift, as directed by Parts Manager or Supervisor
Working Condition
Occasional high noise levels
Airborne elements such as dust, paint fumes and exhaust fumes
Heavy usage of CRT video screens and PC keyboards
Basic Qualifications
Basic PC (Personal Computer) access skills and basic understanding of PC systems
The knowledge and ability to apply basic mathematics
The ability to communicate via written messages, including neat, legible handwriting
Multi-tasking ability, especially in dealing with interruptions and quick acknowledgements
The ability to remain aware of surrounding people and elements while concentrating on a task
Participation in further educational classes as directed by the Parts Manager or Supervisor
Preferred Elements
Mechanical aptitude or experience in automotive or truck mechanics
Parts department experience, particularly in a truck dealership or truck
Aftermarket environment
An ability to recognize opportunities for process and operational improvement
General Work Qualities Required
Appreciation of the need for teamwork and sincere desire to contribute as a part of the team
Excellent communication skills, including an awareness of others and an effective listening ability
Customer appreciation, a desire satisfy customers and the ability to instill customer confidence
An ability to build the team with helpfulness and interaction in an outgoing, approachable manner
A commitment to customer satisfaction by addressing potential issues proactively
Honesty and integrity
Educational Requirements Preferred
A High School degree or equivalent
Trade school education in Parts Operations or Transportation Technology
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Parts Counterperson . This person is responsible for commercial truck parts sales and customer service to retail and service department customers. This is a direct hire position for an established trucking company. Our client understands the value of each and every employee. They offer their
Parts Counterperson
a very competitive compensation and benefit package along with a collaborative work environment.
Candidates must be a US citizen and eligible to work for any employer in the USA.
Note: STS never charges our employees a placement fee, which means we offer our staffing services at no cost to you, the candidate.
Essential Duties and Responsibilities
The primary duties and responsibilities of the Parts Counterperson are to fulfill customer parts needs in the most efficient and accurate manner by:
Responding to customer parts or information requests quickly
Communicating with customers when a delay in response will occur and offering alternatives
Recording information carefully and identifying needed parts using most efficient method
Determining availability and price information and documenting this information as necessary
Providing part to customer from stock, procuring locally or creating a parts order as directed
Correctly documenting and completing part sale on parts invoice
Monitoring the status of customer orders, advising in case of problems and notifying upon arrival
Respond to phone calls within three rings, and the ability to handle multiple calls simultaneously
Receive, log and shelve parts within the parts room
Pick orders for internal and external customers
Maintain organization and accuracy of inventory within the parts room
Secondary Duties and Responsibilities
Organization and maintenance of the customer counter area, including pricing and application materials
Maintenance of the "Will Call" order bins that serve outside customers and service department
Organization and maintenance of the customer display and self-service area
Inventory control maintenance as directed by supervisor, including bin work and correction
Replenishing of stock in the customer display and self-service areas
Other duties as assigned by the Manager or Supervisor
Inventory control maintenance as directed by Parts Manager, including bin check and correction
General department organization and maintenance duties as directed by Parts Manager
Physical Requirements
The ability to stand during the majority of an 8-hour shift
An energy level that will support constant movement throughout the department during the shift
The ability to lift at least 50 pounds, unaided
The ability to periodically work beyond the scheduled 8-hour shift, as directed by Parts Manager or Supervisor
Working Condition
Occasional high noise levels
Airborne elements such as dust, paint fumes and exhaust fumes
Heavy usage of CRT video screens and PC keyboards
Basic Qualifications
Basic PC (Personal Computer) access skills and basic understanding of PC systems
The knowledge and ability to apply basic mathematics
The ability to communicate via written messages, including neat, legible handwriting
Multi-tasking ability, especially in dealing with interruptions and quick acknowledgements
The ability to remain aware of surrounding people and elements while concentrating on a task
Participation in further educational classes as directed by the Parts Manager or Supervisor
Preferred Elements
Mechanical aptitude or experience in automotive or truck mechanics
Parts department experience, particularly in a truck dealership or truck
Aftermarket environment
An ability to recognize opportunities for process and operational improvement
General Work Qualities Required
Appreciation of the need for teamwork and sincere desire to contribute as a part of the team
Excellent communication skills, including an awareness of others and an effective listening ability
Customer appreciation, a desire satisfy customers and the ability to instill customer confidence
An ability to build the team with helpfulness and interaction in an outgoing, approachable manner
A commitment to customer satisfaction by addressing potential issues proactively
Honesty and integrity
Educational Requirements Preferred
A High School degree or equivalent
Trade school education in Parts Operations or Transportation Technology
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