Waterstone Human Capital USA
Customer Service Representative
Waterstone Human Capital USA, Salt Lake City, Utah, United States, 84193
Location:
Salt Lake City, UT
Employment Type:
Full-Time
About the Role We are seeking a compassionate, tech‑savvy Customer Service Representative to support both consumer and practitioner customers across a range of wellness and technology products. This role is ideal for someone who enjoys helping people, communicates clearly, and can quickly learn new tools and systems. You’ll serve as a key point of contact for inquiries related to devices, apps, subscriptions, orders, and general product use—ensuring every customer feels supported and understood.
What You’ll Do
Respond to inquiries via email, tickets, and phone, providing clear, friendly, and accurate support.
Troubleshoot device setup, app usage, connectivity issues, billing questions, order status, and returns.
Document all interactions thoroughly in the support system.
Guide customers through product best practices and help them understand their wellness-related reports or results.
Identify when customers may benefit from additional products or services and provide helpful, non‑pressured guidance.
Support operational tasks such as order processing, replacements, and shipping coordination.
Collaborate with product, marketing, tech, and support teams to surface customer insights and recurring issues.
Contribute to internal SOPs, FAQs, and other support resources.
What We’re Looking For
2–5+ years of experience in customer service, technical support, client success, or wellness coaching.
Strong written and verbal communication skills—clear, professional, and empathetic.
Ability to learn complex products and explain them in simple, accessible language.
Comfortable troubleshooting apps, wearables, or technical systems.
Able to manage multiple conversations at once while maintaining accuracy and attention to detail.
High emotional intelligence and a supportive, customer‑first mindset.
Comfortable working in a fast‑changing environment and adapting to new tools and updates.
Team‑oriented, reliable, and committed to offering high‑quality customer care.
Nice to Have
Experience in health, wellness, holistic care, or related fields.
Prior support experience with wearables, devices, or direct‑to‑consumer products.
Familiarity with platforms such as Zendesk, Shopify, Stripe, or similar tools.
Why Join Us
Opportunity to support customers using innovative wellness and technology solutions.
A mission‑driven environment focused on helping people improve their health and well‑being.
Room for growth as the customer experience function continues to expand.
Competitive compensation and meaningful work in a fast‑evolving space.
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Salt Lake City, UT
Employment Type:
Full-Time
About the Role We are seeking a compassionate, tech‑savvy Customer Service Representative to support both consumer and practitioner customers across a range of wellness and technology products. This role is ideal for someone who enjoys helping people, communicates clearly, and can quickly learn new tools and systems. You’ll serve as a key point of contact for inquiries related to devices, apps, subscriptions, orders, and general product use—ensuring every customer feels supported and understood.
What You’ll Do
Respond to inquiries via email, tickets, and phone, providing clear, friendly, and accurate support.
Troubleshoot device setup, app usage, connectivity issues, billing questions, order status, and returns.
Document all interactions thoroughly in the support system.
Guide customers through product best practices and help them understand their wellness-related reports or results.
Identify when customers may benefit from additional products or services and provide helpful, non‑pressured guidance.
Support operational tasks such as order processing, replacements, and shipping coordination.
Collaborate with product, marketing, tech, and support teams to surface customer insights and recurring issues.
Contribute to internal SOPs, FAQs, and other support resources.
What We’re Looking For
2–5+ years of experience in customer service, technical support, client success, or wellness coaching.
Strong written and verbal communication skills—clear, professional, and empathetic.
Ability to learn complex products and explain them in simple, accessible language.
Comfortable troubleshooting apps, wearables, or technical systems.
Able to manage multiple conversations at once while maintaining accuracy and attention to detail.
High emotional intelligence and a supportive, customer‑first mindset.
Comfortable working in a fast‑changing environment and adapting to new tools and updates.
Team‑oriented, reliable, and committed to offering high‑quality customer care.
Nice to Have
Experience in health, wellness, holistic care, or related fields.
Prior support experience with wearables, devices, or direct‑to‑consumer products.
Familiarity with platforms such as Zendesk, Shopify, Stripe, or similar tools.
Why Join Us
Opportunity to support customers using innovative wellness and technology solutions.
A mission‑driven environment focused on helping people improve their health and well‑being.
Room for growth as the customer experience function continues to expand.
Competitive compensation and meaningful work in a fast‑evolving space.
#J-18808-Ljbffr