MassMarkets
Remote Bilingual Call Center Representative - Spanish-English
MassMarkets, El Paso, Texas, us, 88568
Remote Bilingual Call Center Representative - Spanish-English
Location: Remote Work-at-Home
Position Overview MCI is a rapidly growing tech-enabled business services company offering customer experience (CX), business process outsourcing (BPO), and anything-as-a-service (XaaS) solutions across various industries. The role supports diverse client projects across industries, requiring fluency in English and Spanish, a passion for helping others, and the ability to thrive in a fast-paced environment.
Position Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Listen actively to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts, process claims, and update records.
Follow scripts and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors when necessary.
Maintain confidentiality and protect customer data.
Stay current with training materials, system updates, and product knowledge.
Meet performance goals including first-call resolution and customer satisfaction.
Candidate Qualifications
High school diploma or GED.
Fluent in English and Spanish (spoken and written).
Strong typing skills (20+ WPM) and data entry experience.
Excellent communication, organization, and problem‑solving abilities.
Ability to work scheduled shifts, including weekends and holidays.
Basic knowledge of Microsoft Office Suite and Windows applications.
Reliable internet connection (20 Mbps+ download speed).
Customer-first mindset: empathetic, patient, and solution-oriented.
Ability to multitask, self-manage, and thrive in a dynamic environment.
Team-oriented with strong interpersonal skills.
Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint and drug screening; job offers are contingent on results.
Compensation & Benefits Starting compensation is based on experience. Compensations and benefits include paid time off, incentives & rewards, comprehensive health, dental and vision coverage (after 60 days for full‑time), retirement savings, disability and life insurance, supplemental insurance, career growth opportunities, paid training, engaging work environment, and casual dress code.
Physical Requirements Mostly sedentary; sitting/standing for long periods while using a computer and telephone headset. May need to move around the office, reach, lift up to 40 pounds, and use office equipment.
Reasonable Accommodation ADA policy to provide reasonable accommodations unless undue hardship. Contact HR for accommodation requests.
Diversity & Equality We embrace differences and maintain a discrimination‑free workplace. All employment decisions are based on merit and qualifications. MCI complies with federal and local ADA and other anti-discrimination laws.
Seniority Level Entry level
Employment Type Full-time
Job Function Customer Service
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Position Overview MCI is a rapidly growing tech-enabled business services company offering customer experience (CX), business process outsourcing (BPO), and anything-as-a-service (XaaS) solutions across various industries. The role supports diverse client projects across industries, requiring fluency in English and Spanish, a passion for helping others, and the ability to thrive in a fast-paced environment.
Position Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Listen actively to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts, process claims, and update records.
Follow scripts and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors when necessary.
Maintain confidentiality and protect customer data.
Stay current with training materials, system updates, and product knowledge.
Meet performance goals including first-call resolution and customer satisfaction.
Candidate Qualifications
High school diploma or GED.
Fluent in English and Spanish (spoken and written).
Strong typing skills (20+ WPM) and data entry experience.
Excellent communication, organization, and problem‑solving abilities.
Ability to work scheduled shifts, including weekends and holidays.
Basic knowledge of Microsoft Office Suite and Windows applications.
Reliable internet connection (20 Mbps+ download speed).
Customer-first mindset: empathetic, patient, and solution-oriented.
Ability to multitask, self-manage, and thrive in a dynamic environment.
Team-oriented with strong interpersonal skills.
Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint and drug screening; job offers are contingent on results.
Compensation & Benefits Starting compensation is based on experience. Compensations and benefits include paid time off, incentives & rewards, comprehensive health, dental and vision coverage (after 60 days for full‑time), retirement savings, disability and life insurance, supplemental insurance, career growth opportunities, paid training, engaging work environment, and casual dress code.
Physical Requirements Mostly sedentary; sitting/standing for long periods while using a computer and telephone headset. May need to move around the office, reach, lift up to 40 pounds, and use office equipment.
Reasonable Accommodation ADA policy to provide reasonable accommodations unless undue hardship. Contact HR for accommodation requests.
Diversity & Equality We embrace differences and maintain a discrimination‑free workplace. All employment decisions are based on merit and qualifications. MCI complies with federal and local ADA and other anti-discrimination laws.
Seniority Level Entry level
Employment Type Full-time
Job Function Customer Service
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