Tier II Helpdesk Specialist - ITSM & Escalations

A leading technology services provider is seeking a Tier II Helpdesk professional in Arlington, VA. This role involves responding to support requests, managing incidents effectively, and maintaining IT operations. Applicants should have an AA/AS IT degree and 3 years of experience, with skills in customer service principles and familiarity with ITSM platforms like ServiceNow. The position requires a commitment to quality service and communication, and the ability to obtain public trust clearance. #J-18808-Ljbffr