Authority Brands, Inc.
Posted Tuesday, December 16, 2025 at 5:00 AM
Authority Brands Inc. is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.
Position Summary:
The Agreements Specialist is responsible for managing all non-call center agreement inquiries, including customer plan management, payment processing, and recurring revenue monitoring. This role supports both customer-facing and internal operations, ensuring accurate handling of service agreements, payment issues, and deferred revenue. The ideal candidate will be detail-oriented, tech-savvy, and comfortable working across systems and teams. Key Responsibilities:
Customer Inquiry & Support
Respond to general questions regarding new agreements, remaining visits, payment method changes, and plan cancellations. Schedule appointments for customers as permitted. Other duties as assigned. Monitor and follow up on failed payments and ACH transactions. Utilize RingCentral text functionality to follow up on failed payments and assist with collections. Ensure monthly recurring charges are reviewed for completeness and accuracy. Technical & Routing Support
Utilize routing path for calls across multiple locations using a shared line. Must follow any PCI-compliance for collecting & updating customer payment information Qualifications:
2+ years of experience in customer operations, finance, or related field. Strong understanding of payment processing, recurring billing, and revenue recognition. Familiarity with ServiceTitan, RingCentral, PCI compliance standards & secure data handling. Strong organizational and communication skills. Ability to work independently and cross-functionally with technical and operational teams. Preferred Skills:
Knowledge of deferred revenue accounting. Experience in Sales, payment gateways, CRM systems & Service Titan. Report-building capabilities. We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa’s at this time. Authority Brands Inc. is
an Equal Opportunity Employer
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The Agreements Specialist is responsible for managing all non-call center agreement inquiries, including customer plan management, payment processing, and recurring revenue monitoring. This role supports both customer-facing and internal operations, ensuring accurate handling of service agreements, payment issues, and deferred revenue. The ideal candidate will be detail-oriented, tech-savvy, and comfortable working across systems and teams. Key Responsibilities:
Customer Inquiry & Support
Respond to general questions regarding new agreements, remaining visits, payment method changes, and plan cancellations. Schedule appointments for customers as permitted. Other duties as assigned. Monitor and follow up on failed payments and ACH transactions. Utilize RingCentral text functionality to follow up on failed payments and assist with collections. Ensure monthly recurring charges are reviewed for completeness and accuracy. Technical & Routing Support
Utilize routing path for calls across multiple locations using a shared line. Must follow any PCI-compliance for collecting & updating customer payment information Qualifications:
2+ years of experience in customer operations, finance, or related field. Strong understanding of payment processing, recurring billing, and revenue recognition. Familiarity with ServiceTitan, RingCentral, PCI compliance standards & secure data handling. Strong organizational and communication skills. Ability to work independently and cross-functionally with technical and operational teams. Preferred Skills:
Knowledge of deferred revenue accounting. Experience in Sales, payment gateways, CRM systems & Service Titan. Report-building capabilities. We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa’s at this time. Authority Brands Inc. is
an Equal Opportunity Employer
#J-18808-Ljbffr