Harte Hanks
Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX and Revenue Generating strategy through excellence in delivery, unpinned by data-driven analytics and actionable insights. This combined with our seamless program execution enables us to demonstrate a deep understanding of our clients and their customers which we demonstrate through successfully acquiring, engaging, and supporting their customers. We achieve this by acquiring highly desirable Clients and consistently exceeding their expectations. Using its unparalleled resources and award-winning talent in the areas of Sales Services, Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Position Overview We are searching for an experienced and energetic Sales Trainer to design and deliver educational training programs for our global sales services team. The Sales Trainer’s responsibilities include conducting skills gap analyses, preparing learning materials and evaluating results after each training session. This is a very important role to the success of our clients, and most importantly, our valued team members. You will ultimately help increase the overall performance of the sales team and ensure they have the skills to achieve their goals.
Key Responsibilities
Create, develop, and enhance sales training curriculum and enrich existing sales training programs
Effectively deliver training to new and existing sales reps and leaders in the classroom and on the sales floor
Analyze, design, develop and evaluate training solutions, including interactive instructor‑led courses, self‑instruction and web‑based learning modules
Assist and/or improve quality standards, KPI measurements and/or customize standards per individual client
Assist with the process and review team member performance, identifying knowledge gaps and organizing subsequent training appropriate to close those gaps
Collaborate with Operations, Team Leads, and Managers to diagnose performance challenges and define training needs aligned with business goals
Partner with client‑facing teams or clients directly, as needed, to support training initiatives that enhance training performance outcomes
Motivate and encourage team members to think creatively and collaborate for overall success
Quality audits of services provided by telephone, email, social, written communication and CRM data inputs
Help identify cost‑effective delivery methods for training
Consistently assess effectiveness of training programs
Requirements
4 years of work experience in an inside sales role (required)
3-4 years of work experience as a Sales Trainer or similar role (required)
Experience in understanding/implementing Adult Learning Theories and Instructional Design Principles
Training needs analysis, an understanding of what methods will drive and enhance performance that link to business objectives and KPIs
Understanding of and ability to apply strategic lead generation methodologies
Experience selling complex solutions with a consistent record of achieving goals, retaining accounts and gaining positive feedback
Ability to communicate in a clear, concise manner, listen attentively to others and offer guidance and support to team members
Strong coaching acumen with experience in training reinforcement and performance‑based feedback across all levels
Knowledge of CRM/Cadence Management Software and contact management terminology and tools
Ability to prioritize and manage time effectively in a fast‑paced, service‑oriented environment
Vocational, Corporate, Professional Training background and certifications preferred
Hands‑on experience in implementing a competency‑based framework for training
IT / Technology / Telecommunications sector knowledge is preferred
Great sense of humor
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Position Overview We are searching for an experienced and energetic Sales Trainer to design and deliver educational training programs for our global sales services team. The Sales Trainer’s responsibilities include conducting skills gap analyses, preparing learning materials and evaluating results after each training session. This is a very important role to the success of our clients, and most importantly, our valued team members. You will ultimately help increase the overall performance of the sales team and ensure they have the skills to achieve their goals.
Key Responsibilities
Create, develop, and enhance sales training curriculum and enrich existing sales training programs
Effectively deliver training to new and existing sales reps and leaders in the classroom and on the sales floor
Analyze, design, develop and evaluate training solutions, including interactive instructor‑led courses, self‑instruction and web‑based learning modules
Assist and/or improve quality standards, KPI measurements and/or customize standards per individual client
Assist with the process and review team member performance, identifying knowledge gaps and organizing subsequent training appropriate to close those gaps
Collaborate with Operations, Team Leads, and Managers to diagnose performance challenges and define training needs aligned with business goals
Partner with client‑facing teams or clients directly, as needed, to support training initiatives that enhance training performance outcomes
Motivate and encourage team members to think creatively and collaborate for overall success
Quality audits of services provided by telephone, email, social, written communication and CRM data inputs
Help identify cost‑effective delivery methods for training
Consistently assess effectiveness of training programs
Requirements
4 years of work experience in an inside sales role (required)
3-4 years of work experience as a Sales Trainer or similar role (required)
Experience in understanding/implementing Adult Learning Theories and Instructional Design Principles
Training needs analysis, an understanding of what methods will drive and enhance performance that link to business objectives and KPIs
Understanding of and ability to apply strategic lead generation methodologies
Experience selling complex solutions with a consistent record of achieving goals, retaining accounts and gaining positive feedback
Ability to communicate in a clear, concise manner, listen attentively to others and offer guidance and support to team members
Strong coaching acumen with experience in training reinforcement and performance‑based feedback across all levels
Knowledge of CRM/Cadence Management Software and contact management terminology and tools
Ability to prioritize and manage time effectively in a fast‑paced, service‑oriented environment
Vocational, Corporate, Professional Training background and certifications preferred
Hands‑on experience in implementing a competency‑based framework for training
IT / Technology / Telecommunications sector knowledge is preferred
Great sense of humor
#J-18808-Ljbffr