Senior CX Specialist — Escalation & Automation (Hybrid NYC)

A growing tech company in New York is seeking a Senior Customer Experience Specialist. You will leverage your technical expertise to resolve complex customer issues and collaborate closely with engineers and product teams. Ideal candidates will have at least 3 years in customer support roles, strong analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders. The position offers a hybrid work environment and generous benefits including stock options and extensive health coverage. #J-18808-Ljbffr