Abound NY
Job description. The Intake Specialist/Parent Educator serves as the first point of contact for clients, patients, or customers seeking services. This role is responsible for gathering initial information, verifying eligibility, completing documentation, and ensuring a smooth transition into the appropriate mental health services or programs. The ideal candidate is organized, empathetic, and detail-oriented, with strong communication and data entry skills.
Mental Health Navigator Responsibilities
Conduct initial sales pitches to warm leads, engaging families and organizations to introduce them to our services. Manage high call volumes and provide clear, compassionate communication. Educate families on available mental health programs and services, providing clear information about treatment options, eligibility criteria, and program processes to ensure informed decision-making and improved access to appropriate care. Stay informed about each mental health program we provide, including services like one-on-one services and skill-building services, to guide families in accessing the appropriate support for their child’s needs. Enroll patients in our programs, ensuring a smooth and efficient onboarding process. Communicate effectively with both external clients (patients, families) and internal departments (HR, coordination teams). Maintain accurate records of all intake-related activities. Take initiative on tasks with a determination to follow up and achieve sales goals. Ability to take initiative and demonstrate responsibility in managing tasks. Navigate time-sensitive situations and multiple priorities under pressure. Ideal Qualifications
Strong communication skills, both verbal and written. Ability to multitask and stay organized in a fast-paced environment. Detail-oriented with a focus on accuracy in handling paperwork. Prior experience in customer service or administrative roles is a must. Empathetic and professional when interacting with families. Experience:
Not required Employment:
Full-time Schedule:
Monday to Friday, 9am-5pm Salary:
$24 – $26 hourly About Abound NY
Abound NY is a staffing agency that partners with employers serving the mental health, behavioral health, and substance use populations.
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Conduct initial sales pitches to warm leads, engaging families and organizations to introduce them to our services. Manage high call volumes and provide clear, compassionate communication. Educate families on available mental health programs and services, providing clear information about treatment options, eligibility criteria, and program processes to ensure informed decision-making and improved access to appropriate care. Stay informed about each mental health program we provide, including services like one-on-one services and skill-building services, to guide families in accessing the appropriate support for their child’s needs. Enroll patients in our programs, ensuring a smooth and efficient onboarding process. Communicate effectively with both external clients (patients, families) and internal departments (HR, coordination teams). Maintain accurate records of all intake-related activities. Take initiative on tasks with a determination to follow up and achieve sales goals. Ability to take initiative and demonstrate responsibility in managing tasks. Navigate time-sensitive situations and multiple priorities under pressure. Ideal Qualifications
Strong communication skills, both verbal and written. Ability to multitask and stay organized in a fast-paced environment. Detail-oriented with a focus on accuracy in handling paperwork. Prior experience in customer service or administrative roles is a must. Empathetic and professional when interacting with families. Experience:
Not required Employment:
Full-time Schedule:
Monday to Friday, 9am-5pm Salary:
$24 – $26 hourly About Abound NY
Abound NY is a staffing agency that partners with employers serving the mental health, behavioral health, and substance use populations.
#J-18808-Ljbffr