Jonas Software
Employer Industry: Software Solutions for Food & Beverage and Restaurant Industries
Why consider this job opportunity
Base salary range: $42,000–$45,000, commensurate with experience
Quarterly performance‑based incentives tied to portfolio retention and revenue health
Opportunity for career advancement and growth within the organization
Work remotely with a flexible schedule
Collaborate with a supportive and innovative team
Chance to make a meaningful impact on customer success and business outcomes
What to Expect (Job Responsibilities)
Serve as the primary relationship owner for a defined portfolio of active merchants, ensuring retention, satisfaction, and portfolio health
Conduct regular account reviews and proactive outreach to identify opportunities for improvement, engagement, or revenue expansion
Analyze portfolio performance and merchant trends to anticipate risks and collaborate with internal teams to address issues
Guide merchants through best practices for software adoption and feature utilization to improve business outcomes
Maintain accurate account records and activity tracking in Salesforce and related systems
What is Required (Qualifications)
2+ years of experience in SaaS, Customer Success, Account Management, or a similar customer‑facing role
Experience in the food, beverage, or restaurant industry and/or payments or embedded finance is a significant asset
Strong analytical and relationship management skills with a proactive, problem‑solving mindset
Proficient with Salesforce, Google Workspace, and Microsoft Office Suite
Excellent written and verbal communication skills, adaptable to varied audiences
How to Stand Out (Preferred Qualifications)
Experience in a remote work environment
Familiarity with industry trade shows or customer webinars
Ability to manage multiple priorities effectively
Knowledge of payment processing optimization
#SoftwareSolutions #CustomerSuccess #RemoteWork #FoodAndBeverageIndustry #CareerGrowth
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Base salary range: $42,000–$45,000, commensurate with experience
Quarterly performance‑based incentives tied to portfolio retention and revenue health
Opportunity for career advancement and growth within the organization
Work remotely with a flexible schedule
Collaborate with a supportive and innovative team
Chance to make a meaningful impact on customer success and business outcomes
What to Expect (Job Responsibilities)
Serve as the primary relationship owner for a defined portfolio of active merchants, ensuring retention, satisfaction, and portfolio health
Conduct regular account reviews and proactive outreach to identify opportunities for improvement, engagement, or revenue expansion
Analyze portfolio performance and merchant trends to anticipate risks and collaborate with internal teams to address issues
Guide merchants through best practices for software adoption and feature utilization to improve business outcomes
Maintain accurate account records and activity tracking in Salesforce and related systems
What is Required (Qualifications)
2+ years of experience in SaaS, Customer Success, Account Management, or a similar customer‑facing role
Experience in the food, beverage, or restaurant industry and/or payments or embedded finance is a significant asset
Strong analytical and relationship management skills with a proactive, problem‑solving mindset
Proficient with Salesforce, Google Workspace, and Microsoft Office Suite
Excellent written and verbal communication skills, adaptable to varied audiences
How to Stand Out (Preferred Qualifications)
Experience in a remote work environment
Familiarity with industry trade shows or customer webinars
Ability to manage multiple priorities effectively
Knowledge of payment processing optimization
#SoftwareSolutions #CustomerSuccess #RemoteWork #FoodAndBeverageIndustry #CareerGrowth
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr