CAI
A leading technology services firm seeks a Bilingual Service Desk Analyst (Italian/English) to provide part-time (20 hours/week) remote technical support. The ideal candidate must have experience in customer service and troubleshooting, along with a high school diploma. Responsibilities include assisting users via phone, email, and chat, resolving issues, and documenting tickets accurately. The role offers $18 per hour plus a language bonus and other benefits like 401k and paid sick leave.
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