Austin Humane Society
Job Details
Job Location:
Legal Address - Austin, TX 78752
Position Type:
Full Time
Job Category:
Customer Service
Job Description Adoption Counselor
Position: Adoption Counselor
Reports to: Adoption Supervisor
Organization: The Austin Humane Society (founded 1952) is Austin’s largest, longest standing, no‑kill, non‑profit animal shelter dedicated to eliminating unnecessary euthanasia of dogs and cats. Our mission is supported through innovative life‑saving adoption programs, high‑volume spay and neuter programs, community engagement, and crisis response services.
Position Description Adoption Counselors are responsible for placing animals into appropriate homes using fair and impartial matching techniques to maximize lives saved through adoption while providing exemplary customer service to all who interact with the Austin Humane Society.
Responsibilities
Customer Service:
Ensure an exemplary experience for all visitors, counsel adopters through the process, provide follow‑up, maintain the adoption center’s appearance, and assist shelter visitors. Maintain relationships with off‑site adoption venues.
Adoption of Animals:
Facilitate on‑site and off‑site adoptions and events, place animals into quality homes, conduct post‑adoption follow‑up, and safely handle animals during visits.
Animal Care, Cleaning and Sanitation:
Daily cleaning and feeding of animals, maintain the adoption lobby, ensure proper animal placement, and report behavioral or medical issues.
Data Entry and Record Keeping:
Maintain accurate data in the Petpoint system, file information, and manage daily adoption deposits.
Transport:
Transport animals for off‑site events and locations as needed.
Communication/Training:
Complete required trainings, cross‑train in other departments, meet regularly with supervisors, and attend departmental and staff meetings.
Other Duties as Assigned:
Perform additional tasks as directed.
Qualifications Candidates must have two years of customer service experience in a fast‑paced environment. Ideal candidates will also have animal handling and/or veterinary medical experience and exhibit exemplary customer service skills and strong attention to detail.
Physical and Mental Requirements
Seeing:
Yes
Ability to move distances within & between locations/offices:
Yes
Lifting (60 pounds):
Yes
Color Perception (Red, Green, Amber):
Yes
Climbing:
No
Carrying (60 pounds):
Yes
Hearing/Listening:
Yes
Ability to mount & dismount forklift/truck:
No
Driving (local/over the road):
Yes
Clear Speech:
Yes
Pushing/Pulling:
Yes
Other:
Yes
Touching (Dexterity):
Yes
Touching (Hand):
Yes
Touching (Finger):
Yes
Mental Reasoning Requirements
Reading (Simple):
Yes
Reading (Complex):
Yes
Writing (Simple):
Yes
Writing (Complex):
Yes
Analysis/Comprehension:
Yes
Clerical:
Yes
Judgment/Decision Making:
Yes
Basic Math Skills:
Yes
Work Environment
Shift Work:
No
Works Alone:
Yes
Works with Others:
Yes
Verbal Contact with Others:
Yes
Face‑to‑Face Contact:
Yes
Works Inside:
Yes
Works Outside:
Yes
Extreme Heat:
No
Extreme Cold:
No
Noise:
Yes
Mechanical Equipment:
Yes
Electrical Equipment:
Yes
Pressurized Equipment:
Yes
Moving Objects:
Yes
High Places:
No
Fumes/Odors:
Yes
Hazardous Materials:
Yes
Dirt Dust:
Yes
Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties and/or skills required of this position.
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Legal Address - Austin, TX 78752
Position Type:
Full Time
Job Category:
Customer Service
Job Description Adoption Counselor
Position: Adoption Counselor
Reports to: Adoption Supervisor
Organization: The Austin Humane Society (founded 1952) is Austin’s largest, longest standing, no‑kill, non‑profit animal shelter dedicated to eliminating unnecessary euthanasia of dogs and cats. Our mission is supported through innovative life‑saving adoption programs, high‑volume spay and neuter programs, community engagement, and crisis response services.
Position Description Adoption Counselors are responsible for placing animals into appropriate homes using fair and impartial matching techniques to maximize lives saved through adoption while providing exemplary customer service to all who interact with the Austin Humane Society.
Responsibilities
Customer Service:
Ensure an exemplary experience for all visitors, counsel adopters through the process, provide follow‑up, maintain the adoption center’s appearance, and assist shelter visitors. Maintain relationships with off‑site adoption venues.
Adoption of Animals:
Facilitate on‑site and off‑site adoptions and events, place animals into quality homes, conduct post‑adoption follow‑up, and safely handle animals during visits.
Animal Care, Cleaning and Sanitation:
Daily cleaning and feeding of animals, maintain the adoption lobby, ensure proper animal placement, and report behavioral or medical issues.
Data Entry and Record Keeping:
Maintain accurate data in the Petpoint system, file information, and manage daily adoption deposits.
Transport:
Transport animals for off‑site events and locations as needed.
Communication/Training:
Complete required trainings, cross‑train in other departments, meet regularly with supervisors, and attend departmental and staff meetings.
Other Duties as Assigned:
Perform additional tasks as directed.
Qualifications Candidates must have two years of customer service experience in a fast‑paced environment. Ideal candidates will also have animal handling and/or veterinary medical experience and exhibit exemplary customer service skills and strong attention to detail.
Physical and Mental Requirements
Seeing:
Yes
Ability to move distances within & between locations/offices:
Yes
Lifting (60 pounds):
Yes
Color Perception (Red, Green, Amber):
Yes
Climbing:
No
Carrying (60 pounds):
Yes
Hearing/Listening:
Yes
Ability to mount & dismount forklift/truck:
No
Driving (local/over the road):
Yes
Clear Speech:
Yes
Pushing/Pulling:
Yes
Other:
Yes
Touching (Dexterity):
Yes
Touching (Hand):
Yes
Touching (Finger):
Yes
Mental Reasoning Requirements
Reading (Simple):
Yes
Reading (Complex):
Yes
Writing (Simple):
Yes
Writing (Complex):
Yes
Analysis/Comprehension:
Yes
Clerical:
Yes
Judgment/Decision Making:
Yes
Basic Math Skills:
Yes
Work Environment
Shift Work:
No
Works Alone:
Yes
Works with Others:
Yes
Verbal Contact with Others:
Yes
Face‑to‑Face Contact:
Yes
Works Inside:
Yes
Works Outside:
Yes
Extreme Heat:
No
Extreme Cold:
No
Noise:
Yes
Mechanical Equipment:
Yes
Electrical Equipment:
Yes
Pressurized Equipment:
Yes
Moving Objects:
Yes
High Places:
No
Fumes/Odors:
Yes
Hazardous Materials:
Yes
Dirt Dust:
Yes
Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties and/or skills required of this position.
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