TekWissen ®
Digital Messaging Operations Analyst
Location:
Columbus, OH 43230
Duration:
6 Months
Job Type:
Temporary Assignment
Work Type:
Remote
Pay rate:
$30.00-$35.00/hr
Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. The below job opportunity is to one of our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3‑wick candles, home fragrance diffusers and liquid hand soap.
The Digital Messaging Operations Analyst is an analyst‑level role within the Digital Commerce Operations team, responsible for day‑to‑day operational execution, coordination, and organization across Email, Push, and SMS channels.
This role focuses on maintaining the operational rhythm of Digital Messaging; including readiness support, calendar updates, Smartsheets management, ticketing workflows, Push & SMS process documentation, and deployment coordination.
The Operations Analyst ensures work is properly planned, documented, tracked, and communicated so campaigns move through the system smoothly and predictably.
This role executes and maintains the Digital Messaging operating model defined by their manager. Supports operational consistency, readiness, and workflow execution across Email, Push, and SMS.
Key Responsibilities
Readiness & Operational Coordination
Prepare and distribute readiness agendas for Digital Messaging meetings.
Draft and post readiness recaps, including action items, owners, and follow‑ups.
Track readiness issues and ensure updates are communicated clearly.
Maintain readiness milestones within the Digital Messaging Calendar.
Support ongoing readiness coordination.
Calendar & Deployment Support
Maintain and update the Digital Messaging Calendar based on priorities, sequencing, and direction set by Operations leadership.
Coordinate deployment readiness by confirming required steps are completed prior to launch.
Support go/no‑go readiness checks and monitor deployments for issues.
Flag deployment risks or gaps to Operations leadership as needed.
Smartsheets & Workflow Management
Maintain and update Smartsheets across Email, Push, and SMS.
Ensure work is logged, tracked, and up to date.
Support template usage, views, and data consistency.
Assist with workflow hygiene and follow‑up tracking.
Ticketing & Intake Support
Manage ticket intake for Digital Messaging requests.
Ensure tickets are complete, routed correctly, and aligned to intake standards.
Track open requests and follow up on missing information.
Support SLA tracking and operational follow‑ups.
Push & SMS Process Documentation
Maintain Push and SMS process documentation, runbooks, and reference materials.
Ensure documentation reflects current workflows and standards.
Support organization and accessibility of Push & SMS operational resources.
Cross‑Functional Coordination
Serve as a second point of contact for routine operational questions and workflow coordination.
Support clarification of requirements and timelines with partners.
Help resolve day‑to‑day workflow issues and reduce operational friction.
Escalate priority conflicts or unresolved issues to manager.
Minimum Qualifications
Bachelor’s degree or equivalent professional experience.
1‑3 years of experience in operations, project coordination, or digital support roles.
Strong organizational and follow‑up skills.
Experience working with calendars, trackers, or project management tools.
Comfortable documenting processes and maintaining operational artifacts.
High attention to detail and reliability.
Ability to work in a fast‑paced, deadline‑driven environment.
Comfortable following established processes and workflows.
Preferred Qualifications
Familiarity with Email, Push, or SMS operations.
Experience using Smartsheets or similar project management tools.
Experience supporting readiness or deployment processes.
Comfort working cross‑functionally with multiple teams.
Interest in operations, workflow optimization, process improvement & project coordination.
Role Level & Scope Clarification This is an analyst‑level operations role focused on execution, coordination, and operational hygiene.
TekWissen® Group is an equal‑opportunity employer supporting workforce diversity.
Seniority Level Associate
Employment Type Contract
Job Function Manufacturing
Industries Personal Care Product Manufacturing
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Location:
Columbus, OH 43230
Duration:
6 Months
Job Type:
Temporary Assignment
Work Type:
Remote
Pay rate:
$30.00-$35.00/hr
Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. The below job opportunity is to one of our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3‑wick candles, home fragrance diffusers and liquid hand soap.
The Digital Messaging Operations Analyst is an analyst‑level role within the Digital Commerce Operations team, responsible for day‑to‑day operational execution, coordination, and organization across Email, Push, and SMS channels.
This role focuses on maintaining the operational rhythm of Digital Messaging; including readiness support, calendar updates, Smartsheets management, ticketing workflows, Push & SMS process documentation, and deployment coordination.
The Operations Analyst ensures work is properly planned, documented, tracked, and communicated so campaigns move through the system smoothly and predictably.
This role executes and maintains the Digital Messaging operating model defined by their manager. Supports operational consistency, readiness, and workflow execution across Email, Push, and SMS.
Key Responsibilities
Readiness & Operational Coordination
Prepare and distribute readiness agendas for Digital Messaging meetings.
Draft and post readiness recaps, including action items, owners, and follow‑ups.
Track readiness issues and ensure updates are communicated clearly.
Maintain readiness milestones within the Digital Messaging Calendar.
Support ongoing readiness coordination.
Calendar & Deployment Support
Maintain and update the Digital Messaging Calendar based on priorities, sequencing, and direction set by Operations leadership.
Coordinate deployment readiness by confirming required steps are completed prior to launch.
Support go/no‑go readiness checks and monitor deployments for issues.
Flag deployment risks or gaps to Operations leadership as needed.
Smartsheets & Workflow Management
Maintain and update Smartsheets across Email, Push, and SMS.
Ensure work is logged, tracked, and up to date.
Support template usage, views, and data consistency.
Assist with workflow hygiene and follow‑up tracking.
Ticketing & Intake Support
Manage ticket intake for Digital Messaging requests.
Ensure tickets are complete, routed correctly, and aligned to intake standards.
Track open requests and follow up on missing information.
Support SLA tracking and operational follow‑ups.
Push & SMS Process Documentation
Maintain Push and SMS process documentation, runbooks, and reference materials.
Ensure documentation reflects current workflows and standards.
Support organization and accessibility of Push & SMS operational resources.
Cross‑Functional Coordination
Serve as a second point of contact for routine operational questions and workflow coordination.
Support clarification of requirements and timelines with partners.
Help resolve day‑to‑day workflow issues and reduce operational friction.
Escalate priority conflicts or unresolved issues to manager.
Minimum Qualifications
Bachelor’s degree or equivalent professional experience.
1‑3 years of experience in operations, project coordination, or digital support roles.
Strong organizational and follow‑up skills.
Experience working with calendars, trackers, or project management tools.
Comfortable documenting processes and maintaining operational artifacts.
High attention to detail and reliability.
Ability to work in a fast‑paced, deadline‑driven environment.
Comfortable following established processes and workflows.
Preferred Qualifications
Familiarity with Email, Push, or SMS operations.
Experience using Smartsheets or similar project management tools.
Experience supporting readiness or deployment processes.
Comfort working cross‑functionally with multiple teams.
Interest in operations, workflow optimization, process improvement & project coordination.
Role Level & Scope Clarification This is an analyst‑level operations role focused on execution, coordination, and operational hygiene.
TekWissen® Group is an equal‑opportunity employer supporting workforce diversity.
Seniority Level Associate
Employment Type Contract
Job Function Manufacturing
Industries Personal Care Product Manufacturing
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