Customer Service Representative Spanish Bilingual - Insurance

Employer Industry: Insurance

Why consider this job opportunity:

• Salary up to $26.00/hour
• Comprehensive benefits package including health coverage, 401(K) with company match, and tuition assistance
• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule after training
• Supportive and collaborative work environment prioritizing diversity and employee well-being
• Employee discounts on membership, insurance, travel, entertainment, and services

What to Expect (Job Responsibilities):

• Answer inbound calls and assist members with questions related to memberships
• Deliver personalized solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues in a non-scripted environment
  
• Participate in ongoing coaching and development to enhance performance

What is Required (Qualifications):

• Prior customer service experience, preferably in a call center
• Bilingual skills in English and Spanish are required
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real-time
• High school diploma or GED

How to Stand Out (Preferred Qualifications):

• Recent call center experience is preferred
• A flexible, can-do mindset and willingness to adapt to change
• Ability to pass a background check and drug screening

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.