Onsite Service Desk Analyst II — Lead & AI‑Driven Support

A prominent academic institution in Durham seeks a skilled Service Desk Analyst II to provide exceptional technical support to the community across various channels. This role demands strong customer service skills, technical troubleshooting abilities in a fast-paced environment, and a collaborative approach to enhance overall service quality. Ideal candidates will hold an associate degree or equivalent experience in IT support and possess excellent communication skills. Join us to make a positive impact within a dynamic team. #J-18808-Ljbffr